Level AI
220 reviews
- 1 profiles
- 10 categories
Average star rating
4.6
Serving customers since
2018
All Products & Services
Level AI Reviews
AH
Verified User in Hospitality
Well-Designed Feedback Tool That Integrates Seamlessly with Our Stack
I like how well-designed it is for providing feedback to agents and how it integrates with all the other tools we use at the company I work for. How efficient is this program in identifying trends and areas of improvement?
PG
Paula G.
Quality Assurance SpecialistIntuitive UI That Streamlines QA Audits, but Analytics Transparency Needs Work
What stands out most about Level AI is its intuitive visual design and clean user interface. Compared to traditional QA auditing methods, the platform significantly streamlines the evaluation workflow, making it much easier and more efficient to navigate through interactions and complete thorough audits
AR
Verified User in Retail
Powerful Customer Sentiment Insights with Level AI’s Conversation Tags and Agentic AI
Level AI provides great insights into customer sentiment. With heavy use of conversation tags, we can refine agent behaviors and get an extremely calibrated, zeroed-in view of what’s happening in our interactions. The agentic AI is also very helpful for surfacing trend insights in ways that would otherwise be too tedious to uncover through traditional dashboarding.
About
What is Level AI?
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Details
Year Founded
2018
Website
thelevel.ai