The most helpful aspect of AI is the Agent Assist case documentation feature. One of the main advantages is that it improves efficiency and saves time when documenting calls.

We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scope of how our agents are doing in different areas and tasks. Level AI has added many new features making it easier to find specific information and then place that information into a shareable power point file. Being able to set up coaching is easier now with the ability of using their Ask AI. It shows us areas that need improvement and also the agents strong areas. We are able to assist our agents in giving our customers the best service.

What I like best about Level AI is its ability to turn customer interactions into actionable insights that drive both agent development and business performance. Rather than relying solely on manual reviews, Level AI provides a comprehensive view of customer conversations, allowing leaders to identify trends, coaching opportunities, process gaps, and customer pain points at scale. From a leadership perspective, it helps create more objective, data-driven coaching conversations by surfacing meaningful insights and highlighting behaviors that impact key performance indicators. It also enables teams to be more proactive by identifying patterns early, improving the customer experience, and supporting continuous improvement across the organization. Overall, Level AI helps bridge the gap between operational data and meaningful action, empowering leaders to make informed decisions while helping agents grow and succeed.