I like how quick Level AI is and how easy it is to access and get the information and data needed. The features are labeled nicely and are right there on the board to be clicked and get what you need. The initial setup was very easy.

The most helpful aspect of AI is the Agent Assist case documentation feature. One of the main advantages is that it improves efficiency and saves time when documenting calls.

We are able to review and capture all of our conversations compared to the few we audited manually in the past. Being able to have a much larger scope of how our agents are doing in different areas and tasks. Level AI has added many new features making it easier to find specific information and then place that information into a shareable power point file. Being able to set up coaching is easier now with the ability of using their Ask AI. It shows us areas that need improvement and also the agents strong areas. We are able to assist our agents in giving our customers the best service.