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incident.io

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231 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

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214
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incident.io Reviews

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Profile Name
Star Rating
214
17
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Verified User in Computer Software
IC
Verified User in Computer Software
07/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Slack-Native Incident Management with Powerful APIs and a Responsive Team

The Slack-native workflow is what stands out the most: private channels, timelines, and participant tracking are all created automatically, which cuts down on manual setup during a live incident when every minute matters. On top of that, the API and webhook support have made it easy to build our own automation on top of incident.io without disrupting it as the source of truth for incident state. It's also amazing to have a responsive vendor team that's willing to partner on new features and quick fixes.
Verified User in Insurance
AI
Verified User in Insurance
07/22/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Incident Management Tool that just works

It works so wonderfully well. It's intuitive, and powerful, which really helps incident response and post incident actions flow well.
Pedro Ivo M.
PM
Pedro Ivo M.
07/20/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive and Engaging Incident Management Tool with Stellar Support

For me, the best part of using incident.io is how they engage with us and listen to our feedback. They are always trying to improve the product based on our ideas and proposals, which makes me feel heard and valued. It's also super easy to use, allowing anyone to jump in without needing much instruction. Additionally, I think it's the best data management tool I've used in a while, and I can't even compare it to other products like PagerDuty or Opsgenie. The setup process was quite easy, taking less than a week to set up new integrations and migrate escalations and alerting routes.

About

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HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io