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incident.io

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233 reviews
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  • 3 categories
Average star rating
4.8
Serving customers since
2021

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incident.io Reviews

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Profile Name
Star Rating
215
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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/17/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Deep Customization Made Easy to Navigate

I really appreciate the depth of customization available, and the fact that most of it can be managed through Infrastructure as Code. The incident experience on Slack is also top-tier.
Verified User in Internet
UI
Verified User in Internet
07/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Polished UI and AI-Powered Incident Response That Saves Time

The UI is polished and is clear. The @incident Slack bot helps a lot in incidents by taking vague direction and understanding what I need. Scribe for incident calls helps keep teams in sync. The AI generated incident summaries and updates saves a lot of time. Yes, it is the best in the industry.
Gavin W.
GW
Gavin W.
07/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Massive Time Savings with AI Scribe and Deep Slack Integration

The configurability and AI "Scribe" bot that helps document an incident as its happening have been massive time savers for our team, especially in stressful time-sensitive situations. The deep integration with Slack is also useful for our organization as its fast to alert engineers, as well as the wider business to any incident, and its current status. There have been no performance issues, and the UI is easy to use and understand. We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future.

About

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HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io