Product Avatar Image

incident.io

Show rating breakdown
231 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

Profile Name

Star Rating

214
17
0
0
0

incident.io Reviews

Review Filters
Profile Name
Star Rating
214
17
0
0
0
Gavin W.
GW
Gavin W.
07/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Massive Time Savings with AI Scribe and Deep Slack Integration

The configurability and AI "Scribe" bot that helps document an incident as its happening have been massive time savers for our team, especially in stressful time-sensitive situations. The deep integration with Slack is also useful for our organization as its fast to alert engineers, as well as the wider business to any incident, and its current status. There have been no performance issues, and the UI is easy to use and understand. We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future.
Guilherme D.
GD
Guilherme D.
Pix and Open Finance
07/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Solid Incident Management, Great Team Support

I like incident.io for solving our incident management flows effectively. The team is amazing and easy to deal with. I appreciate the good pricing and how the product solves our issues while evolving with the world. The solution is pretty solid, and the initial setup was super easy and self-serviced.
Verified User
G
Verified User
07/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Defacto Incident Platform for Small-Medium Teams

I find that incident.io is incredibly helpful for organizing our incident management and review processes. The Slack integration is the best feature, allowing us to keep discussions centralized, which is essential for effective incident response. The incident review dashboard helps us easily review historical incidents, enhancing our knowledge organization. Additionally, the IIO AI SRE tool is very useful as it integrates well with our knowledge base. Setting up incident.io was very easy, making it straightforward for our team to adopt. Overall, it's our defacto incident platform for small-medium teams.

About

Contact

HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io