Product Avatar Image

incident.io

Show rating breakdown
233 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

Profile Name

Star Rating

215
18
0
0
0

incident.io Reviews

Review Filters
Profile Name
Star Rating
215
18
0
0
0
Gualter A.
GA
Gualter A.
Head of Support | Scaling AI-Driven Support Ops
07/30/2026
Validated Reviewer
Review source: Organic

Streamlined Incident Management with Stellar Support

I use incident.io to manage our incidents at n8n, including customer-facing events, cloud infrastructure, or general Sev 1 tickets. I really like that it makes all teams work under the same structured process with a clear intake incident process. The support is great, very responsive through Slack. The UI and web app are well polished, and their AI features show promising returns.
Guilherme R.
GR
Guilherme R.
Incident Manager at Teya
07/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Phenomenal Support, Powerful AI Features, and Tons of Integrations

We really value the number of available integrations (e.g., Calendar Feeds, Confluence, Jira, Emails, Incoming Calls, Prometheus, Cronitor, Vanta, and Zendesk). Our team also appreciated the AI features, such as postmortem generation, incident interactions that help manage the full lifecycle, and the integration with the Scribe agent. Lastly, the support we received throughout pre-sales, onboarding, and post-go-live has been phenomenal.
Hei Jing T.
HT
Hei Jing T.
07/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intuitive UI and Native Integrations Make Onboarding a Breeze

The UI is easy to use and very intuitive, which makes the onboarding process simple. There are also lots of native integrations available right out of the box.

About

Contact

HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io