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incident.io

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231 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

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Star Rating

214
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incident.io Reviews

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Profile Name
Star Rating
214
17
0
0
0
Verified User in Food & Beverages
AF
Verified User in Food & Beverages
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

All-in-One Incident Management with Seamless Slack Integration and Top-Notch Support

As an SRE, incident.io has all they key features needed to manage an incident (tooling, collaboration, post-mortems, followups etc). The UI is rich and the integration across their web-slack-app product set is seamless. The support they provide is top-notch.
Verified User in Computer Software
UC
Verified User in Computer Software
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Super Customizable Incident Management With Great Support

Super customizable, including automations. The team is constantly innovating and shipping useful new features. Great customer support. It's just a great platform for dealing with incidents - organization, record-keeping, policy enforcement, etc.
Verified User in Computer Software
UC
Verified User in Computer Software
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fast, Intuitive Incident Management with Excellent Onboarding and Solid ROI

Very clean and intuitive interface. Easy to develop on call schedules. Conversion from on call incident into post mortem is very clean. Chat logs in the incident response page from the call in real time is super helpful. Similarly slack management helps a lot. The application is fast and no real issues. Pricing is solid in comparison to pagerduty, good ROI. Onboarding support was very high, they helped us convert everything over and even created additional materials to help onboard folks. The AI/intelligence features for the post mortem are very useful, haven't really used the AI SRE side as much. Integration with our observability stack and ticketing was very clean.

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HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io