What I like most about incident.io is how much easier it makes handling incidents, especially when things are already stressful. Having updates, actions, and communication organized in one place saves a lot of back-and-forth and helps everyone stay on the same page. The Slack integration also makes it feel like part of our normal workflow rather than another tool we have to manage.

Obviously using Slack and it's integrations with that has meant we are able to swarm incidents much more effectively. We have made a conscious choice to not use the responder element of INC IO, but I do think in the sales process if that functionality was expanded on then the ROI on INC IO would have not just been focused on effectiveness of INC MGMT (MTTR) but also on tool consolidation. The use of scribe in our bridges has materially increased stakeholders understanding of how incs are progressing, and has also allowed the INC commander to be able to generate comms from the bridge, with only needing to skim read before publication. I like using the browser version and ask the AI tool for a summarization/questions that I used to direct to the INC commandaer role, freeing them up to be more effective. I am excited for the SRE function to be launched.

I like AI-enabled features and a lot of small well-thought things that makes life much easier.