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incident.io

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4.8 out of 5 stars
231 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

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incident.io Reviews

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Star Rating
214
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Verified User
G
Verified User
07/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortlessly Manages Incidents, Highly Configurable

|incident.io
I find incident.io to be very reliable and highly configurable. The team is responsive, and it's just a well-designed product. I really like that we can use Slack channels to triage incidents since we're pretty Slack-centric as a company. The scribe feature is amazing because for each incident channel, we can start a call in which the scribe automatically joins and transcribes the call, creating a really useful record.
Andrew K.
AK
Andrew K.
07/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

The Ultimate Incident Management Solution

|incident.io
I think incident.io is the best product in the incident management space, which is a big deal for us. It makes on call easy(that's the commodity piece), but truly great incident management is an unlock, creating leverage and accountability within our teams. It effectively helps with speedy mitigation or remediation of incidents and ensures adherence to our postmortem process for continuous improvement. The platform also provides helpful statistics and insights into our analytics around incidents. I find the AI that joins incident calls extremely beneficial for keeping updates current. Additionally, it simplifies mentioning incidents through its state machine and normal workflow, and the integration into tools like Slack, Linear, and Notion is something we utilize heavily.
Verified User in Computer Software
AC
Verified User in Computer Software
07/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic fantastic product- and we've tried many prior to being very happy with IIO

|incident.io
Our experience with the IIO platform, PMs, and customer service has been outstanding. Slack communication when we would like suggestions/advice or have feature requests is answered promptly and thoroughly. The employees watching our messages range in specialty and are always available to assist UI and feature improvement delivery is constant and so impressive The ease of implementation for us was fantastic, but what I've enjoyed is their suggestions of how to evolve our incident process. We've improved our incident process tailored to our company an incredible amount since adopting IIO. We 100% rely on and use it everyday. Huge shout out to Eryn and Jonathan who have been there every step of the way.

About

Contact

HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io