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GoTo

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20,983 reviews
  • 15 profiles
  • 35 categories
Average star rating
4.2
Serving customers since
2003

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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
10/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Very Quick Session Setup and Smooth Experience

The app makes it very easy and quick to set up a session. I haven’t run into any issues or bugs so far, and it responds very quickly.
Verified User
G
Verified User
10/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Facile Supporto IT Multi-Sito, ma con Blocchi Occasionali

Mi piace la possibilità di collegarmi sia a utenti interni all'organizzazione che a utenti esterni usando la piattaforma web, senza la necessità di installare un client come per altri software di supporto remoto. Avendo la possibilità di un software multipiattaforma rende tutto più facile, non dovendo far installare all'utente nessun software.
FA
Finley A.
10/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Lightweight, Fast Remote Support with Strong ROI for MSPs

It’s simple to get clients into a session through the helpdesk app or by sending them to logmein123.com, which makes interactions smoother and speeds up the overall support process. I like the features it offers—for example, being able to install the calling card through a coded session, or requesting information such as a serial number. The file manager is probably the most helpful tool it includes. It’s also a very lightweight client that uses minimal resources, even during high-intensity workloads. The ability to keep multiple sessions open and multitask smoothly means I can support several clients at once, which helps me work faster and provide better service. I would highly recommend it to other IT providers/MSP's. It integrates well with both Mac OS and Windows making support easier! The return on investment is huge the time saved compared to the cost is so helpful and fairly priced the seat count per employee is reasonable and affordable and saves so much time and money for the MSP. The onboarding for a client is easy and universal as they only require one app being the helpdesk icon and do not need any specific installer per client helping support and onboarding quick and easy for new clients. The intelligence and AI usage and automated features are extremely helpful for example the automated unattended access feature is extremely helpful for remote device builds requiring a restart or update. LogMeIn Rescue is an extremely helpful tool for IT service providers and I would highly recommend to new starting business or clients looking for support

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HQ Location:
Boston, MA

Social

@goto

What is GoTo?

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

Details

Year Founded
2003
Website
www.goto.com