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GoTo

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20,983 reviews
  • 15 profiles
  • 35 categories
Average star rating
4.2
Serving customers since
2003

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GoTo Reviews

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12245
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243
Verified User in Construction
AC
Verified User in Construction
10/14/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great ticket overview and knowledge articles, but performance and basic UX need work

The overall view is nice. Organization is made nice in the overview page for ticket(s). The integrations with being able to create knowledge articles is helpful. This additional helps new users or even aged users create AI articles based off what they say. The performance has been subpar, but I am sure things are being refined in the background. Lastly it does help us track the time and effort of what is put in causing us to best help how money is spent and what items need more attention month over month vs year over year helping us understand our ROI. The support over the time has been nice and helpful, onboarding I am not sure how it is relevant.
Steven D.
SD
Steven D.
10/13/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple Connection Process That’s Accessible for Everyone

I love how simple the connection process is. I have worked with blind customers that have been able to follow the login process.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
10/13/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Calling Card Empowers Users and Streamlines Support Timelines

The calling card is a great feature that allows the user to have agency over their support timeline.

About

Contact

HQ Location:
Boston, MA

Social

@goto

What is GoTo?

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

Details

Year Founded
2003
Website
www.goto.com