We use Glean to centralize our knowledge base, and it’s very convenient to have everything in one place. It lets us quickly search for topics, create agents that can answer specific questions, and also gives us a centralized hub to use different models. The UI is straightforward and chat-based, and the integrations with tools like Slack, Jira, and Confluence make it especially powerful. Since it looks like other chat AI tools, it feels familiar and is easy to start using right away, so onboarding people is pretty easy, since they feel at home using a tool that is similar to customer ones. The models available are solid, the answers are fast, and most of the time the results are relevant. It also allows us to cut subscription costs and use Glean as the central place for AI usage in the company.

For larger organizations that have data, documents, and collateral scattered across different databases and repositories and deal with siloes / complicated permissioning, Glean can help simplify AI integrations / collateral administration. It also pitches itself as an AI cost management tool that helps match tasks to the most efficient LLMs.

Ease of use, available integrations with many vendors and their on going support is amazing. AI agents being added as soon as being released is also a big pls