We needed a content sourcing solution for our product, Tanjo Animated Personas, or TAPs. Tanjo Animated personas are simulated customers that learn and evolve over time. Our personas need to read a continual stream of articles, in order to evolve and function properly. Diffbot gives us an easy way to source that content. We have been a Diffbot customer for over 5 years, and have used all of their products, including Crawlbot and Knowledge Graph. Before Diffbot, we mainly relied on RSS feeds and custom scrapers to import articles into our system. The results were often inconsistent, with misread or malformed text blocks. It was tedious and unsustainable. Diffbot provided an almost limitless set of sources with high quality data. Implementing Diffbot has greatly improved scalability, efficiency and quality of feeding internet articles into our platform. They are always willing to work with us if we encounter any issues. They take customer feedback seriously and are willing to hear out suggestions for what features could be improved or added. We appreciate Diffbot’s flexibility to work with us for our needs.

Their support team is very helpful. Even without purchasing their support plan to have an SLA, they usually get back within a week and provide thorough responses. Sometimes, they'll even see your API configuration, adjust it for you, and explain how the new setting is better. I would highly recommend Diffbot for their robust and dependable products, supportive sales and customer support staff, and transparent pricing plans. Even their base plans make it easy for any company or team of any size to test it and determine what their positive ROI looks like.

Crawlbot paired with Diffbot's extraction api saved us thousands of hours when acquiring web data for research and implementing consulting projects.