Corsearch takes the time to understand its clients’ needs and challenges, and then tailors its recommendations accordingly.

The way listings on marketplaces are displayed is structured in a way that makes it easy to filter for what’s relevant. The logic that checks for repeat infringing photos has been a huge help for us, and it has allowed us to achieve better economies of scale when enforcing against counterfeit items. The new Zeal 2.0 is considerably faster and feels intuitive to work in. It also offers good options for getting an overview of what has happened, as well as the status of current cases. The bi-weekly discussions we have with Kavita are really useful, both for getting advice and for understanding what new features are available. The system is constantly evolving, and I now feel that the AI components for identifying similar posts or sellers are quite strong.

I find it wonderful to have Ms. Oksana, who looks deeply into our brands and products. She is very professional in client interaction and knowledgeable about the background systems of online marketplaces. Her responsibility and consideration in handling issues, as well as her enthusiastic responses and quick identification of key points, effectively meet our needs. Even when we are new to the system or onboarding a new brand, she consistently provides excellent support. Additionally, the customer service is very good, and the initial setup of Corsearch Brand Protection was very smooth, taking us about one hour each day for a week.