ScreenConnect is easy to use, reliable and quick to connect to customer machines. The Backstage feature is probably the biggest benefit for us, as it allows us to troubleshoot, run commands and make changes in the background without constantly interrupting the end user. Overall, it makes remote support much faster and easier.

I find ScreenConnect very easy to use and straightforward to set up, both on my end and for the users receiving support. It's a very fluid piece of software, making it simple for non-technical customers to receive support quickly and easily. When setting it up, I only need to send a link via email, and the process from there is very straightforward, which is a big plus for me.

Connection and Speed ScreenConnect simply works. People regularly comment on how incredibly fast it connects, and sessions stay smooth and stable without noticeable lag. It’s honestly one of the fastest remote support tools I’ve used, and that speed makes a real difference when you’re trying to help someone quickly. Getting Started Is Simple You don’t have to spend hours setting it up. Deployment is straightforward, and you can be connected and assisting clients within minutes. It’s a refreshing change from tools that feel overly complicated. You Actually Have Control What stands out most is the level of control you have during sessions. You can set clear, specific permissions for who can access what—and when—which adds a lot of peace of mind from a security perspective. Background Access That Actually Works The Backstage feature is a genuine game-changer. It lets you maintain background access to endpoints and servers even when no one is logged in, which is especially useful for ongoing management and monitoring. Sharing and Transferring Is Effortless Screen sharing with clients feels natural, and file transfers between devices are quick and seamless. It’s the small details like this that make day-to-day support easier. You’re Actually Protected Security feels strong, with AES-256 encryption and built-in two-factor authentication. It’s reassuring to know sessions are well protected. Support Is There When You Need It When you need help, it’s easy to get it. The 24/7 live chat support is responsive, and the team genuinely seems to know what they’re talking about.