ConnectWise

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1,749 reviews
  • 13 profiles
  • 39 categories
Average star rating
4.3
Serving customers since
1982
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ConnectWise Reviews

Review Filters
Profile Name
Star Rating
1108
444
115
39
43
ADIL M.
AM
ADIL M.
Cyber Security AnalystSmall-Business (50 or fewer emp.)
09/08/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Accessible Remote Monitoring with Room for Improvement

I like ConnectWise RMM for its accessibility and automation features. The initial setup was pretty easy, which made the transition from Defender smooth. I appreciate how these aspects contribute to an efficient workflow.
Dylan B.
DB
Dylan B.
Senior service desk analystMid-Market (51-1000 emp.)
09/08/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

User-Friendly, Feature-Rich with Flexible Pricing Options Needed

I’ve found ConnectWise RMM to be fast and genuinely easy to use, even when I’m managing multiple endpoints at the same time. What stands out most is how intuitive the interface is—I didn’t need extensive training to feel comfortable navigating it. I also really appreciate the breadth of features it offers. Everything from monitoring to remote access feels well thought out and covers most of what we need, without having to bolt on extra tools. On top of that, the initial setup was surprisingly smooth for us: we were up and running quickly and didn’t run into major configuration headaches, which made the onboarding process far less stressful than I expected.
Ryan P.
RP
Ryan P.
Second Line Support EngineerSmall-Business (50 or fewer emp.)
09/08/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Proactive Monitoring with Effortless Setup

I use ConnectWise RMM to remotely monitor and manage our clients' IT environments, which gives us centralized visibility across endpoints and lets us proactively identify issues, manage devices, deploy updates and patches, monitor health, and respond before problems become major incidents. The best tool that ConnectWise RMM offers is the ability to become super proactive and solve issues before customers even become aware. The whole system behind ConnectWise RMM is super effective and has helped us become a much more proactive IT company. We have integrated a lot of software within RMM, like rolling out software to be installed on users' devices, and scheduled daily patches, which is a great benefit of using the tool. The initial setup was extremely easy, even our T1's could configure it, saving us a bunch of time.

About

Contact

Phone:
800-671-6898
HQ Location:
Tampa, FL

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What is ConnectWise?

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Details

Year Founded
1982