Bright Pattern

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99 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.4
Serving customers since
2010
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Bright Pattern Reviews

Review Filters
Profile Name
Star Rating
71
21
6
1
0
Nicole C.
NC
Nicole C.
Director of Customer ServiceMid-Market (51-1000 emp.)
11/16/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great Platform, Excellent Support Team!

The configuration and implementation process was thorough and easy at the same time. The implementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform.
Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
11/16/2023
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Great automation potential!

The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality.
Verified User in Automotive
AA
Verified User in Automotive
Small-Business (50 or fewer emp.)
11/16/2023
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Excellent product

Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts.

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HQ Location:
San Bruno, CA

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What is Bright Pattern?

Bright Pattern provides innovative contact center solutions designed to help businesses streamline communication and improve customer satisfaction. Offering services such as omnichannel communications, AI-driven analytics, and cloud-based deployment, Bright Pattern's technology is focused on enhancing the efficiency and effectiveness of customer service interactions across multiple platforms. Their solutions are scale-appropriate, catering to both large enterprises and smaller businesses looking to upgrade their customer support tools.

Details

Year Founded
2010