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Bright Pattern

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99 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2010
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71
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Bright Pattern Reviews

Review Filters
Profile Name
Star Rating
71
21
6
1
0
Jamie H.
JH
Jamie H.
Customer Service Manager at Pockit.
08/28/2024
Validated Reviewer
Review source: G2 invite

Great for Scalability.

I love how seamless it all is multiple channels all in one place.
AMY B.
AB
AMY B.
Senior Service Specialist
08/21/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Wonderful and educational.

How easy it was to navigate. The customer support was just wonderful, and the implementation was just easy.
Verified User in Consumer Services
AC
Verified User in Consumer Services
11/25/2023
Validated Reviewer
Verified Current User
Review source: Organic

Solid Call Center Software

BP is highly flexible and potential adaptations have always been implemented. I personally liked the onboarding team (David Panel was great help). The system is very wide in functions and many things can be tailored to the software you need.

About

Contact

HQ Location:
San Bruno, CA

Social

@BrightPatternUS

What is Bright Pattern?

Bright Pattern provides innovative contact center solutions designed to help businesses streamline communication and improve customer satisfaction. Offering services such as omnichannel communications, AI-driven analytics, and cloud-based deployment, Bright Pattern's technology is focused on enhancing the efficiency and effectiveness of customer service interactions across multiple platforms. Their solutions are scale-appropriate, catering to both large enterprises and smaller businesses looking to upgrade their customer support tools.

Details

Year Founded
2010