Very reliable when it comes to making phone calls and receiving phone calls!

I really like the Aircall dashboard—I find it easy to maneuver and user-friendly, with all the information at a glance. The analytics are incredibly helpful for showing which customer issues are at the top of the list and for assessing agent performance. I appreciate the live monitoring feature, allowing me to see which agents are on a call and for how long, and even tap into calls if they need assistance. I love the AI assistant and am excited about the new 'Ask Aircall' feature. The call settings and the ability to set up tags for reporting are very useful. I also find the call flow setup useful, especially for adjustments needed during holidays or meetings. Additionally, the integrations you offer are great, and the Aircall representative assigned to us is very helpful, responding quickly to emails. Overall, Aircall is a really great tool.

It's easy to use and the calls have good latency.