Articles

If you work in a customer-facing role, outbound calling is probably part of your daily routine. You pick up the phone, dial a number, wait to see if someone answers, and repeat the process over and over again.

Contracts govern almost every interaction between businesses. 

We all want publicity for our businesses.

Have you ever wondered what makes a contract legally binding?

Blockchain technology is changing the world, and it's only getting started.

What is email segmentation? Email segmentation is the process of grouping contacts that share similar characteristics. It's an email marketing strategy that affects the architecture of a business' contact database. Before sending out email campaigns to the recipients, marketers must plan and set up contact lists. By segmenting the email list, businesses can launch successful email marketing campaigns with personalized content. Contacts receive the right message through targeted emails with this approach.

A request for proposal (RFP) establishes a strong foundation for your organization in a procurement process.An RFP is a document that an organization provides to announce a new project opportunity to interested parties through bidding. RFP software helps companies automate the process.

What is a promotional message? Businesses use promotional messages or promotional texts to drive awareness through push notifications and text messages or short message services messages (SMS messages). It’s a great way to promote a specific product or event related to a product, like discounts, offers, and coupons. Promotional messages are therefore considered to be a type of text marketing.

It takes years to build a reputation, but only a few minutes to ruin it.

What is call queuing?  Call queuing is the method that businesses use to hold or queue incoming calls, especially when all their contact center agents are busy attending other calls.