Articles

Reinforcement learning is all about gamifying the learning process.

It’s easy to fall down the rabbit hole of customer-acquisition. 

If you work in a customer-facing role, outbound calling is probably part of your daily routine. You pick up the phone, dial a number, wait to see if someone answers, and repeat the process over and over again.

Customer service standards are always changing. 

As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend.

“Alexa, list all of the hot technology trends for 2019.”

What is live support? Live support, also known as live chat, is a technology that allows a business to communicate with its website visitors in real time. This provides instant customer support to the website visitor and assists with immediately resolving customer queries. Live support integrates with a website and includes a pop-up feature. Whenever a visitor is on the website, a live chat window automatically pops up asking if the visitor needs any assistance. Although every live support software has its own specific features, there are a couple of general features that can be found in most live support products, such as real-time visitor monitoring, custom chat windows, invisible traffic analysis, website integration, and secure administration controls. 

Of all technologies that impact customer experience (CX), few have as immediate or obvious an effect as artificial intelligence (AI).

Let’s go back to move forward.

Getting a customer to buy your solution is only half the battle.