Articles

There’s a lot riding on leaving a message after the beep. 

The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.

"Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room.

Voice technology: The voice heard ‘round the world. We’ve all heard of Amazon’s Alexa and Google Assistant (maybe even Samsung's Bixby and Alibaba’s Tmall Genie).

Hey Siri, is voice search really the next big thing in marketing?

What would you do if someone was trying to steal your personal data using data privacy protection laws—which are meant to protect people’s personal information—in a novel, but nefarious way? 

Some conversations can’t wait.

For as much we talk about globalization, rarely do we mention the difficulties of effective global communication.

Every day, countless people search for local businesses and services nearby. Is your business ranking in SERPs for local searches in your area?

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.