The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.
The history of artificial intelligence may feel like a dense and impenetrable subject for people who aren’t well-versed in computer science and its subsets.
Voice technology: The voice heard ‘round the world. We’ve all heard of Amazon’s Alexa and Google Assistant (maybe even Samsung's Bixby and Alibaba’s Tmall Genie).
Instead of giving credence to fear-mongering books and films about artificially intelligent beings taking over the world and turning on humans (The Terminator, anyone?), it’s time we took a hard look at the proven benefits and potential risks of some real-world applications of artificial intelligence.