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As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend.

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

More and more businesses today are looking to extract insight out of their systems using data analytics.

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

Automation and artificial intelligence (AI) are important, interrelated tools that help organizations streamline their processes and add intelligence to their workflows. They allow businesses to reach organizational goals by automating business processes, whereby they can increase efficiency and adapt to new business procedures. 

Data is everywhere.

The world of big data is expected to reach an astonishing 163 zettabytes, or 163 trillion gigabytes, by 2025. Curious about how large one zettabyte is? It could store roughly 2 billion years' worth of music.

Deep learning is an intelligent machine's way of learning things.

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

It’s never too late to learn something new.