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Lead Scoring: What It Is, Models, Best Practices, and Top Tools

Lead Scoring: What It Is, Models, Best Practices, and Top Tools

The more leads, the better, right? Not necessarily.
by Lauren Pope
What Is a CSAT Score and What Does It Mean?

What Is a CSAT Score and What Does It Mean?

When was the last time someone asked you how you felt about something?
by Alexa Drake
Net Promoter Score (NPS): What Is It and How To Calculate It

Net Promoter Score (NPS): What Is It and How To Calculate It

There are two products in front of you. Five of your friends advocate for one, and none advocate for the other. Which product are you likely to choose? I'll bet my head you'll choose the one with the referrals. 
by Devin Pickell
The G2 on MedTech: The Necessary Evil of MIPS Scores

The G2 on MedTech: The Necessary Evil of MIPS Scores

At its core, the health care industry is a service-oriented one; it always has been. Only recently, with the realization that patient experience significantly impacts practice reputation, hospitals and medical practices have taken strides to consider patient satisfaction and perspective when delivering care.
by Jasmine Lee
How to Create Scroll-Stopping Twitter Ads

How to Create Scroll-Stopping Twitter Ads

Whether you’re expanding your current presence or starting from scratch, advertising on Twitter can be a game-changing addition to your social strategy.
by Bridget Poetker
The Impact of the Coronavirus on Tech Supply Chains

The Impact of the Coronavirus on Tech Supply Chains

Global supply chains are being severely affected by the COVID-19 (coronavirus) outbreak.
by Michael Gigante
Travel Tech’s Response to the Coronavirus Crisis

Travel Tech’s Response to the Coronavirus Crisis

With the world economy feeling the pressure and stress caused by the COVID-19 crisis, one of the industries seeing the biggest impact is the travel industry—including most business-related travel and the travel management software used to manage these trips.
by Nathan Calabrese
Computer Viruses Return As the Coronavirus Continues to Spread

Computer Viruses Return As the Coronavirus Continues to Spread

In a pinch of irony, the same week that the coronavirus was making headlines, it was announced that the first new computer virus in years was wreaking havoc in Europe, Russia, and India.
by Aaron Walker
How to Prevent Customer Churn With Retention Marketing

How to Prevent Customer Churn With Retention Marketing

Attracting new customers is cool and all, but do you know how to keep them around?
by Lauren Pope
14 Sales KPIs Your Sales Team Should Track for Growth in 2025

14 Sales KPIs Your Sales Team Should Track for Growth in 2025

There's much debate in the sales industry over which sales key performance indicators (KPIs) and metrics matter most. One size definitely does not fit all.
by Mary Clare Novak