Articles

Techfin is still in its budding stages and has only recently started to shape its identity.

It’s October and Halloween prep is in full swing, that also means the holiday season is creeping (get it?) that much closer.

What would you do if someone was trying to steal your personal data using data privacy protection laws—which are meant to protect people’s personal information—in a novel, but nefarious way? 

With every passing year, it becomes more evident that being a “data-driven” business is no longer optional.

2021 is the time of growth in the software space. As more and more businesses are getting back to normal, many are struggling to manage their complex IT infrastructure with growing demand. 

It’s easy to fall down the rabbit hole of customer-acquisition. 

What is issue tracking? An issue tracking system is any software application that allows users to record and follow the progress of every customer ticket or "issue" in their inbox until the problem is resolved. Issues can be tracked in the context of software applications, IT services, and more. The issue tracking process begins with customers informing support teams that there is a potential issue that they are experiencing. The issue tracking system records this, and stores it alongside other concerns raised by the customer in the past. An agent on the support teams is then notified that there is a potential issue the customer is facing. By looking at the issue, along with past issues the customer has logged, agents will have a much greater understanding of how to best resolve the customer’s problem. This personalized approach increases user satisfaction and can potentially help retain customers. 

Reinforcement learning is all about gamifying the learning process.

Have you ever wondered how engineers and manufacturers test their designs’ durability, strength, and safety?

Are you starting to feel like every day you hear about another coworker who has decided to leave your organization?