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When you hear the phrase IT, you probably think of the techies at your company who fix the computer issues.

We all have brands we feel connected to.

Customer service standards are always changing. 

What is social listening? Social listening is the process of tracking and analyzing information on social media channels. Businesses use social listening to monitor social media for mentions and conversations about their brands, products, and services. By tracking these conversations and analyzing their content, organizations are able to extract in-depth insights about their audiences and understand what customers are feeling and saying about a brand or even the industry as a whole.

If you’re a company with high-growth aspirations, I’m sure you’ve considered looking into business intelligence at least once or twice.

There’s something to be said about finding the perfect candidate for a job.

What is call recording? Call recording is the process of capturing or recording telephone conversations. After recording a call, the system automatically stores the digital audio file so that later, it can be reproduced and analyzed. Businesses may use call recording for several reasons, such as training, process optimization, and quality assurance. The call recording of telephonic conversations can be done either by voice over IP (VoIP) or via a public switched telephone network (PTSN). 

What is dunning? Dunning is the process of reminding customers, partners, or vendors of their due account receivables, ensuring their proper collection. In general, dunning means making persistent demands, but the term is primarily used to describe payments or debts due. 

Security systems have become part of our daily lives. Most of us don’t think twice about locking the front door when we leave the house or clicking the automatic lock on our cars when we get to our destination. But when it comes to our devices, it’s easy to forget that they need protecting, too.

What are logs? Logs are system-generated data that record system status, performance, and connectivity. When companies use a specific IT system, they want to know if it is operational. Logs can record everything that is going on in the system and show what is wrong with it.