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Keeping track of what your business has to sell is important. You don't want to have too much or too little.

The internet has helped us connect many dots and get things done more efficiently. 

Real estate is a desirable career path for many people because of the earning potential.

What is call routing? Call routing is a business management process in which incoming customer calls are automatically routed and placed in a queue based on pre-determined criteria. Some phone call routing systems are also referred to as automatic call distribution (ACD) systems. 

What is call queuing?  Call queuing is the method that businesses use to hold or queue incoming calls, especially when all their contact center agents are busy attending other calls. 

What is issue tracking? An issue tracking system is any software application that allows users to record and follow the progress of every customer ticket or "issue" in their inbox until the problem is resolved. Issues can be tracked in the context of software applications, IT services, and more. The issue tracking process begins with customers informing support teams that there is a potential issue that they are experiencing. The issue tracking system records this, and stores it alongside other concerns raised by the customer in the past. An agent on the support teams is then notified that there is a potential issue the customer is facing. By looking at the issue, along with past issues the customer has logged, agents will have a much greater understanding of how to best resolve the customer’s problem. This personalized approach increases user satisfaction and can potentially help retain customers. 

If you are reading this, you have internet access and have probably already tried to buy something online. That's what e-commerce is about, at least from a buyer perspective. When it comes to sellers, things can be a lot more complicated.

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

Customer service standards are always changing. 

What is live support? Live support, also known as live chat, is a technology that allows a business to communicate with its website visitors in real time. This provides instant customer support to the website visitor and assists with immediately resolving customer queries. Live support integrates with a website and includes a pop-up feature. Whenever a visitor is on the website, a live chat window automatically pops up asking if the visitor needs any assistance. Although every live support software has its own specific features, there are a couple of general features that can be found in most live support products, such as real-time visitor monitoring, custom chat windows, invisible traffic analysis, website integration, and secure administration controls.