Articles

Imagine a world where your business anticipates market trends before they emerge; healthcare predicts diseases before symptoms, and your personalized assistant handles your daily schedule.

The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.

Following her appointment as president of the European Commission in November 2019, Ursula von der Leyen set out to accomplish a number of initiatives. In particular, von der Leyen tasked Margrethe Vestager, the EU's executive vice president for a Europe fit for the digital age, with issuing an initial proposal for artificial intelligence policy—within 100 days.

Artificial intelligence (AI) has become the hottest topic in technology. Its use in the age of digital transformation spans the commercial and public sectors, fueling debate among businesses, lawmakers, and the public. I have been putting pen to paper on the subject for a few years now; having recently joined G2 to nurture the expansion of our AI categories (as well as our analytics, cloud, and security categories), I would like to sum up some of my views, while setting the scene for a more detailed exploration of the technologies, business challenges, and trends shaping AI. 

More and more businesses today are looking to extract insight out of their systems using data analytics.

If you use a smartphone, you probably have come across narrow AI.

Of all technologies that impact customer experience (CX), few have as immediate or obvious an effect as artificial intelligence (AI).

There’s no doubt artificial intelligence (AI) is finding a permanent home in several industries. Whether we’re using face ID to unlock our phones, a web mapping platform to find the optimal route back home, or built-in text editor software to make sure our emails are error free, AI technology is at play. It is revolutionizing the way that we work and how we go about our daily lives. 

“Alexa, list all of the hot technology trends for 2019.”

Instead of giving credence to fear-mongering books and films about artificially intelligent beings taking over the world and turning on humans (The Terminator, anyone?), it’s time we took a hard look at the proven benefits and potential risks of some real-world applications of artificial intelligence.