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Over the past year, there have been a number of trends that have impacted digital transformation, including artificial intelligence (AI), big data, and robotic process automation (RPA), among many others.

Like many other high tech advancements, IoT is at the forefront of innovation.

The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

Artificial intelligence (AI) has proven useful to financial services institutions in multiple ways. From detecting potentially fraudulent charges to automating complex credit and loan processes, AI-powered fintech has proven invaluable when it comes to internally engineering value for financial services institutions.

“Alexa, list all of the hot technology trends for 2019.”

Of all technologies that impact customer experience (CX), few have as immediate or obvious an effect as artificial intelligence (AI).

If you use a smartphone, you probably have come across narrow AI.

Forget what you may have heard. Machine learning isn’t some new concept or study in its infancy.

Classical computing has come a long way, from solving simple mathematical problems to using additional resources to solve highly complex tasks. However, the limitations of classical computing prevent it from solving the much more complex challenges the world faces today, and that's where quantum computing steps in.