Articles

Of all technologies that impact customer experience (CX), few have as immediate or obvious an effect as artificial intelligence (AI).

Marketers never have only one task to focus on at a given time.

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

We’ve all seen the trope on crime TV shows: a detective stares at a blurry security image and demands someone “enhance” it. The technician taps a keyboard, the image zooms in, and suddenly every detail is crystal clear.

More and more businesses today are looking to extract insight out of their systems using data analytics.

Instead of giving credence to fear-mongering books and films about artificially intelligent beings taking over the world and turning on humans (The Terminator, anyone?), it’s time we took a hard look at the proven benefits and potential risks of some real-world applications of artificial intelligence. 

Artificial general intelligence (AGI) could be the best or worst thing ever happening to us.

Last year G2 Crowd introduced predictions for 2018’s major digital trends, but this year the focus is on trends in specific industries and how digital transformation will affect them in 2019. 

No one should be surprised that Amazon owns the lion’s share of the cloud computing market.

How big is really big?