Articles

Customers are looking for your business online, are you making it easy to find what they need?

I’ll let you in on a (poorly kept) secret: The use of advanced analytics and other AI-powered capabilities that help users manage and interrogate data isn't new. The practice has been around far longer than the current bubble of hype surrounding AI has been inflating.

What is a service level agreement? A service level agreement (SLA) is a contract that defines the level of service expected by a customer from a managed service provider (MSP) or supplier. It contains a list of services, responsibilities, and objectives a customer can expect a service provider or supplier to provide.

You cannot escape the pervasiveness of software.

What is scalability? Scalability refers to the ability of an organization, process, system, or software to adapt to changing workloads, either by effectively handling increases or managing decreases in demand. This characteristic is essential in evaluating the capacity to maintain or improve performance under varying operational demands.

Simulations have been around a lot longer than you think and with advances in fields like virtual reality, they’re becoming more lifelike by the day. 

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

The cloud is taking the technology world by storm.

Have you ever heard an employee call to confirm their schedule or find the time-off request form? These are common occurrences and highlight the issue of information inaccessibility in the workplace.

There are many types of events to consider when executing an event marketing strategy.