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The 21 Essential Customer Service Skills for Every Employee

The 21 Essential Customer Service Skills for Every Employee

It’s easy to fall down the rabbit hole of customer-acquisition. 
by Kristen McCabe
Everything You Need to Know About Communication Theory

Everything You Need to Know About Communication Theory

Communication is related to every human activity.
by Mary Clare Novak
User Segmentation

User Segmentation

What is user segmentation? User segmentation is the practice of dividing users into distinct groups based on shared characteristics such as location, user persona, or product type. This approach is commonly employed in digital analytics and product analytics software, enabling product teams and marketers to gain a deeper understanding of their user base.In application, user segmentation allows teams to tailor their strategies to different user groups, facilitating more effective marketing and product development. By identifying the unique attributes of successful or unsuccessful user cohorts, businesses can pinpoint areas for improvement, enhance user engagement, and potentially increase sales. For example, segmentation can differentiate users based on their interaction with a product, such as those who convert (download or use a product) versus those who churn (cease using the product). Tracking these distinct journeys helps product teams understand varied user experiences and tailor their offerings to meet specific business objectives.The value of user segmentation lies in its ability to provide targeted insights into different segments of the user base, enabling businesses to make informed decisions and optimize user experiences.
by Victoria Blackwell
What Does a Business Development Representative Do? (+Job Description)

What Does a Business Development Representative Do? (+Job Description)

It’s no secret that sales jargon can get tricky.
by Izabelle Hundrev
How to Create Strong Company Culture for Happier Employees

How to Create Strong Company Culture for Happier Employees

When you think about the elements that are most important to your business, what comes to mind?
by Mara Calvello
Verbal Communication: You're Saying More Than You Think

Verbal Communication: You're Saying More Than You Think

Words are hard to ignore.
by Mary Clare Novak
9 Customer Service Tips That Matter

9 Customer Service Tips That Matter

Customer service is a secret weapon.
by Alexa Drake
4 Font Types for the Overwhelmed Designer

4 Font Types for the Overwhelmed Designer

When going out, wearing a certain kind of attire can make or break your reputation.
by Daniella Alscher
Employee Training: 8 Tactics Your Company Can Put Into Action

Employee Training: 8 Tactics Your Company Can Put Into Action

Your employee training sessions are only as boring as you let them be.
by Lauren Pope
How to Create a Paid Time Off Policy That Rewards Employees

How to Create a Paid Time Off Policy That Rewards Employees

No matter who you are or what industry you work in, sooner or later, you'll need a break.
by Mara Calvello