Articles

It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few.

"Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room.

With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously. 

As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend.

"Hi, can I help you get a job?"

With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company. 

Some conversations can’t wait.

What is live support? Live support, also known as live chat, is a technology that allows a business to communicate with its website visitors in real time. This provides instant customer support to the website visitor and assists with immediately resolving customer queries. Live support integrates with a website and includes a pop-up feature. Whenever a visitor is on the website, a live chat window automatically pops up asking if the visitor needs any assistance. Although every live support software has its own specific features, there are a couple of general features that can be found in most live support products, such as real-time visitor monitoring, custom chat windows, invisible traffic analysis, website integration, and secure administration controls. 

When thinking of artificial intelligence (AI), the first thing that crosses people’s minds isn’t marketing.If anything, AI & machine learning operationalization (MLOps) software is associated with the tech sector – with healthcare coming in at a close second.

Education is constantly in flux.