Articles

Nonprofits? Charities? What’s the difference?

It takes on many names. Chatbots, interactive agents, virtual assistants, and conversational interfaces are just a few.

"Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room.

With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously. 

As companies become more comfortable using chatbots on their websites, even those without in-house developers might want to adopt the trend.

Have you ever seen the 1999 cult classic movie Office Space?

"Hi, can I help you get a job?"

Some things are easier to measure than others. Measuring improvement is not one of those things.

You’ve compiled some boring information and you have to present it Friday morning. How can you avoid putting everyone to sleep?

With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.