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The animated cartoon The Jetsons, set in a technologically advanced future, briefly showcases the youngest son Elroy video conferencing with his doctor.

Imagine you were feeling ill and could chat with your primary care doctor about your symptoms—without having to get up from your couch, without compromising the ongoing social distancing and self-quarantine mandates. This isn’t a newfangled piece of technology that may exist in the future, years from now. This currently exists—has existed in various forms for decades—and it’s called “telemedicine.” 

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

As the healthcare industry evolves, G2 continues to expand its healthcare categories. We are excited to announce the new categories for medical simulation software and nutritionist software.

Health care behaviors have adopted consumerism realities from other industries—and for good reason. Patients now understand the role they play in their own health management. They can find and write reviews on a provider as they do so for a restaurant, job interview process, or vacation activity. They expect their health care provider to utilize similar technology as other customer service-oriented business (e.g., mobile health applications and telemedicine).

Let’s be honest: Staying focused at work is hard. Really hard. 

At its core, the health care industry is a service-oriented one; it always has been. Only recently, with the realization that patient experience significantly impacts practice reputation, hospitals and medical practices have taken strides to consider patient satisfaction and perspective when delivering care.

Even before the COVID-19 crisis, health systems, medical researchers, and medical institutions grappled with efficient ways of gathering patient data while maintaining patient privacy.

Every business wants to increase their bottom line.

These days, nearly everything can be done online. From accounting to HR, these days anyone with an internet connection can work for a company halfway across the world.