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What is polling? Polling normally serves as a function of survey software as a way to conduct research or to gather data on feedback and opinions of those who are polled. It can help businesses collect data on employee opinions about certain training, the hiring process, company events, customer service, etc. This can also be used in the context of polling outside the business to gain insight into how participants feel about products, services, events, etc., that the business provides to the participants. 

With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously. 

I’ll let you in on a (poorly kept) secret: The use of advanced analytics and other AI-powered capabilities that help users manage and interrogate data isn't new. The practice has been around far longer than the current bubble of hype surrounding AI has been inflating.

They say practice makes perfect, so why should your career be the exception?

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

A store with no labels; streets with no signs; hotels with no room numbers.

Modern consumers have high expectations. 

A moment, if you will, to appreciate that name, the “internet of things.”