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This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

G2 is constantly following the evolving B2B tech industry, especially during this uncertain time. As part of a series of articles based on a recent survey we conducted, G2 analysts have highlighted some key issues and statistics about what small business employees are facing while working from home, along with possible tools and courses of action everyone can take away.

There’s no doubt artificial intelligence (AI) is finding a permanent home in several industries. Whether we’re using face ID to unlock our phones, a web mapping platform to find the optimal route back home, or built-in text editor software to make sure our emails are error free, AI technology is at play. It is revolutionizing the way that we work and how we go about our daily lives. 

This post is one part of G2's 2021 digital trends series. 

The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.

Any organization with an inflow and outflow of funds (debits and credits)—income, donations, depreciation, or expenses—needs to record and track these transactions. The goal is to prepare the company’s financial statements and hence, gain insight into the financial status. 

As the COVID-19 pandemic continues around the globe, many nonprofits are left in a precarious financial position due to canceled galas and events—which often constitute a vital portion of yearly fundraising revenue. Furthermore, nonprofits who engage with vulnerable populations through program and service delivery face another challenge: protecting their staff while continuing to help these vulnerable populations access the critical services they need.

There’s a good chance you’ve never covered this in your accounting classes.

The cloud is taking the technology world by storm.

From coffee shops to home offices, from full-time gigs to side hustles, people are exploring their freelancing options. And their search doesn’t show signs of slowing down. Not only that, but more organizations are turning to freelance platforms to find professionals with expertise for specific projects or job roles.