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This post is one part of G2's 2020 digital trends series. Read more about G2’s approach to digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer.

“You’re going to have to deal with [diversity] whether you want to or not,” Jarik Conrad, senior director of human capital management (HCM) innovation for Ultimate Software told a group of rapt attendees at one of a handful of sessions on diversity during this year’s HR Tech.

For as much we talk about globalization, rarely do we mention the difficulties of effective global communication.

By the year 2044, more than half of all Americans will belong to a minority group, currently classified as any racial or ethnic group besides non-Hispanic white. According to Cyberstates, the technology sector represents over 10% of the U.S. economy and employs 7.6% of the U.S. workforce, making the tech industry one of the largest employers in the country. Although the United States’ population is rapidly diversifying, and the workforce is expanding, the push for racial and gender diversity across tech is moving at a snail’s pace.

It’s 2023. Privacy lost the fight. Big Brother is definitely watching. 

Social engineering targets human minds to transmute an attackers’ malicious intent into actual cyber attacks.

Last year G2 Crowd introduced predictions for 2018’s major digital trends, but this year the focus is on trends in specific industries and how digital transformation will affect them in 2019. 

If you work in a customer-facing role, outbound calling is probably part of your daily routine. You pick up the phone, dial a number, wait to see if someone answers, and repeat the process over and over again.