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This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

There are many aspects to understanding data analytics, so where does one even get started?

Every growing business encounters a daily onslaught of support requests from potential and existing customers. Even the most elite customer support teams can be defeated by the endless inquiries. The results: missed emails, ignored phone calls, a million open tickets on the support spreadsheet, and a sharp decline in customer satisfaction.

What is shared hosting? Shared web hosting refers to hosting multiple websites on the same web server that is connected to the world wide web. Shared hosting is a cost-effective hosting solution primarily used by many individuals or people within a small industry. A shared hosting solution utilizes one server to store all the files for various sites at once and is responsible for serving information about them, as opposed to a dedicated server that hosts a specific website. 

What is call routing? Call routing is a business management process in which incoming customer calls are automatically routed and placed in a queue based on pre-determined criteria. Some phone call routing systems are also referred to as automatic call distribution (ACD) systems. 

Hiring the right people is not just about filling a position; it's about shaping your company's future. 

Recruiting top talent is crucial to the success of any organization.

Over the past year, there have been a number of trends that have impacted digital transformation, including artificial intelligence (AI), big data, and robotic process automation (RPA), among many others.

Does anyone remember when 4G was released? Do you remember what you were doing or who you were with?

Big tech companies are expanding their financial services offerings across the globe, but the landscape and opportunities differ depending on the region.