Call Recording
What is call recording?
Call recording is the process of capturing or recording telephone conversations. After recording a call, the system automatically stores the digital audio file so that later, it can be reproduced and analyzed. Businesses may use call recording for several reasons, such as training, process optimization, and quality assurance. The call recording of telephonic conversations can be done either by voice over IP (VoIP) or via a public switched telephone network (PTSN).