Articles

The relationship between customer and representative can be a beautiful thing.

The financial services industry, specifically the field of collections, has started to use voice assistants to automate customer service tasks and increase the ease with which collections can be done.

An employee satisfaction survey is often used to assess a company’s current culture.

For a long time, it was a point of pride to say your product was Made in America. But with the global economy shifting, that’s becoming less and less practical from a business standpoint.

Have you ever wondered how engineers and manufacturers test their designs’ durability, strength, and safety?

Communication has always been the most significant part of human expression and interaction. And unless we end up like the people from Wall-e who sit in front of a television all day, it always will be.

A picture is worth more than a thousand words — sometimes, it’s worth a billion dollar company.

Social media best practices are constantly improved and refined each day, creating an increasingly competitive landscape for those using it.

Alright. You started your small business and everything seems to be going pretty well.

With the popularity of online shopping and regular growth of the e-commerce market, demand for customer service representatives (CSRs) to tend to customer concerns is increasing continuously.