Articles

What is workflow automation? Workflow automation designs and executes a series of repetitive business tasks based on business rules to reduce human interactions and increase productivity. Workflow is a series of tasks that has to be accomplished to achieve a business objective. Most businesses’ daily operations depend on repetitive tasks such as sending email verification, completing forms, and so on. When doing something repetitive, human errors may occur, for instance, the employee might email the wrong recipient with a similar name or forget to include the completed document. Human error is an inevitable problem for most business processes so companies use workflow management software and automation software to simplify the human interaction of a process. Workflow automation is performed using robotic process automation (RPA) software and is also referred to as RPA. 

What is social engagement? Social engagement is the level of interaction, participation, and connection an individual has within a community, especially across digital platforms like social media, forums, blogs, and review sites. It reflects how people communicate, respond, and build relationships around shared interests, brands, or online conversations.

What is a checkout process? The checkout process is a series of steps that a consumer must go through when purchasing items on an online shopping platform. It consists of several phases, including applying promotions and coupon codes, calculating taxes, selecting shipping and payment methods, and so on. 

You can list many reasons why social media is an integral part of our society. 

In 2001, you could transfer a thousand songs to your brand-new iPod. You send an SMS text message from your monochrome display, Nokia 3310. You check your PalmPilot for upcoming appointments. Back then, this was high-tech. 

Networks aren't new to us.

Communication is a system every business requires. 

Think about the last interaction you had with a brand. Maybe you saw a targeted ad on Instagram, opened an email from your favorite retailer, or read online reviews for the latest phone model.

Microsoft, SAP, Deloitte, JPMorgan Chase, and Ernst & Young. What do all these companies have in common?

Customer relationship management (CRM) software is not a new technology. It first made its debut in the mid-'80s before the term CRM was even coined. The combination of database marketing and contact management was handy in a world just realizing the utility of relatively small and inexpensive desktop computers; businesses haven’t looked back since.