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This post is one part of G2's 2021 digital trends series. 

Artificial intelligence (AI) has become the hottest topic in technology. Its use in the age of digital transformation spans the commercial and public sectors, fueling debate among businesses, lawmakers, and the public. I have been putting pen to paper on the subject for a few years now; having recently joined G2 to nurture the expansion of our AI categories (as well as our analytics, cloud, and security categories), I would like to sum up some of my views, while setting the scene for a more detailed exploration of the technologies, business challenges, and trends shaping AI. 

Last year G2 Crowd introduced predictions for 2018’s major digital trends, but this year the focus is on trends in specific industries and how digital transformation will affect them in 2019. 

Deep learning is an intelligent machine's way of learning things.

Computer-aided design (CAD) software was developed as part of a project delivered in 1960 by MIT’s Electronic Systems Laboratory, in collaboration with the United States Air Force.

To work in human resources is to be inundated with repetitive, time-intensive and error-sensitive tasks, day in and day out. Fortunately, it’s become easier to automate these tedious tasks and allow HR personnel to focus their time and energy on expanding their strategic and creative thinking. 

This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts.

The legal industry is famously slow to adopt new technology, so its digital transformation has therefore been slow to coalesce.

The world of big data is expected to reach an astonishing 163 zettabytes, or 163 trillion gigabytes, by 2025. Curious about how large one zettabyte is? It could store roughly 2 billion years' worth of music.