Zoom My Notes Reviews & Product Details

I like Zoom Workplace for its ability to take control of a client's computer with their permission, which saves a lot of time when guiding clients through on-screen instructions. I also appreciate the option to share either the entire screen or a single screen and enjoy the ease of annotation. The real-time closed caption feature is particularly useful for understanding clients better. Additionally, initial setup was very easy—just install, sign up, and start using. It's also integrated with my Google Calendar, allowing me to see my whole day's call schedule. Review collected by and hosted on G2.com.

I've noticed that if the internet is weak, calls can drop. It would be helpful if Zoom Workplace could automatically ask or turn off the video when the internet connection is weak. Also, it has so many features that can be confusing for first-time users. There should be an option to customize its UI according to the user's needs. Review collected by and hosted on G2.com.

What I like best about Zoom Workplace is how it combines meetings, chat, phone, docs, and AI features into a single, easy-to-use platform, making collaboration seamless without switching between multiple tools. Its AI Companion is especially helpful for summarizing meetings, generating notes, and capturing action items, which saves time and boosts productivity. The platform’s reliability, high-quality video/audio, and accessibility across devices make it ideal for remote and hybrid work, helping teams stay connected, organized, and efficient. Review collected by and hosted on G2.com.

Some downsides of Zoom Workplace are that its expanding feature set can make the interface feel cluttered and slightly overwhelming, especially for new users who only need basic meeting functionality. Performance can occasionally lag when using multiple features at once, and heavy reliance on a stable internet connection can impact call quality. Additionally, advanced AI and collaboration features are often locked behind higher-tier plans, and notification overload across chat, meetings, and emails can become distracting if not properly managed. Review collected by and hosted on G2.com.

One of the upsides of using Zoom Workspace is that it makes it easy to open the meeting or webinar you need to attend. It’s also simple to navigate to Phone or Messages, and to find summaries when you need them. Review collected by and hosted on G2.com.

Some downsides include the recording, and transcripts could benefit from some upgrades, the ability to organize the meetings by folders or groups to keep track of clients or teams. Tras scripts should be pulled into the AI summaries for consistency. The google integration could benefit for refinement, to ensure it keeps up to date with new/reoccurring meeting and changes. Review collected by and hosted on G2.com.

What I like best about Zoom Workplace is how it brings everything into one flow instead of scattering work across five different apps.

You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.

The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.

Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.

And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.

In short, it reduces coordination overhead. That’s the real win. Review collected by and hosted on G2.com.

One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.

Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.

There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.

And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.

So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished. Review collected by and hosted on G2.com.

Honestly, the best part is that everyone already knows how to use it. When I'm jumping on a call with a client or someone external, there's zero "wait, how do I join?" back-and-forth. They just click the link and they're in.

The AI meeting summaries are also a game-changer. I don't have to scramble to take notes during a call anymore — it just generates a summary of what was discussed and what the action items are. Super useful when someone misses a meeting and needs to catch up fast.

And it just... works. Screen sharing, calendar sync, integrations with basically every tool I already use. It doesn't get in the way, which is all I really ask from a meeting tool. Review collected by and hosted on G2.com.

The 40-minute limit on group calls is genuinely annoying. It always seems to hit right in the middle of something important, and then everyone has to scramble to restart the meeting. Fine for quick standups, but anything longer gets frustrating fast.

The app has also gotten pretty cluttered. They've added docs, clips, AI features, chat — it used to feel clean and simple, and now it just feels like a lot. I get that they're trying to be an all-in-one workspace, but sometimes I just want to hop on a call without wading through a bunch of stuff I don't use.

The notifications can be a lot too. Once you've got chat, meetings, and everything else rolling at once, it starts to feel overwhelming pretty quickly. Review collected by and hosted on G2.com.

Easy to use, I admin our team's Pro account so we can set up company settings to apply to all accounts. Review collected by and hosted on G2.com.

Lots of settings to learn, which takes time. Quick reference guides are easy to follow, just need to put in time to learn the ins and outs of the system and integrations. Review collected by and hosted on G2.com.

I like Zoom Workplace for its meeting, chat, and collaboration features. The video quality is usually reliable, and features like meeting summaries and easy screen sharing make it practical for both work and study. In Zoom Workplace, having meeting, chat, and collaboration tools in one place keeps everything organized and improves overall productivity. I can chat with someone, jump into a meeting instantly, share files and screens, and keep working on the same task without losing context, which makes communication faster and reduces confusion. Review collected by and hosted on G2.com.

The 40-minute limit in the free plan is frustrating. It can also lag on weak internet, which isn't ideal. The interface can feel cluttered at times, and the chat/collaboration tools aren't the strongest. Review collected by and hosted on G2.com.

I like using Zoom Workplace because of its good user interface, which allows me to see all participants on one screen and monitor them effectively. I appreciate the recording option, which is essential for creating reference materials for candidates. The screen sharing option is also a big plus, as it makes the training interactive by allowing me to share PowerPoints, videos, and documents, helping candidates better understand the concepts. I find it valuable that I can make multiple people share their screens and even assign host roles to others. Review collected by and hosted on G2.com.

Sometimes during the session it's hanging or reconnecting, which makes it difficult to present information. Also, if you give screen sharing option to someone, the recording stops until you allow the candidate to start recording again. It needs improvement. Review collected by and hosted on G2.com.

The new AI feature is very helpful in case one zones out or if the conversation gets too technical. Downloading and onboarding on the app is also pretty easy, good design and UI/UX and has become a standardised tool all over the world. Review collected by and hosted on G2.com.

Pricing for the premium version is a bit much for students though and the 45-minute cap on the free version should be removed. It's not very well integrated with linux systems too, as well it is in Macs. Review collected by and hosted on G2.com.

I really like how integrated Zoom Workplace is with my existing tech stack. It integrates with HubSpot, Google Calendar, and Gong, making it really easy and seamless to use. The integration with HubSpot is helpful for scheduling meetings, while the Google integration simplifies calendar events by allowing me to add a Zoom link easily. The Gong integration automatically connects with Zoom, pushing over the Zoom call and analyzing it, which is really helpful. Overall, these integrations make Zoom Workplace work really well for me. Review collected by and hosted on G2.com.

Sometimes I feel like it's hard to see everything someone is showing over screenshare, like when they're showing a software platform and I'm trying to read text. It would be nice if the technology auto-zoomed in for me into areas someone who was speaking was focusing on. Review collected by and hosted on G2.com.