Zoom My Notes Reviews & Product Details

The absolute best thing about Zoom Workplace is how it seamlessly wraps everything a team needs into one highly reliable package. Starting with the UI/UX, the platform remains remarkably clean and intuitive; you don't need a manual to navigate it, which makes onboarding new hires and utilizing their support resources incredibly straightforward. This ease of use is backed by legendary performance—the video and audio stay stable without freezing or dropping, even when the home Wi-Fi is struggling.

Beyond just the basic video calls, it fits perfectly into the daily workflow thanks to deep integrations with existing calendars, emails, and CRMs, meaning far less frantic tab-hopping. But the real game-changer right now is the built-in AI / Intelligence. Having an AI Companion handle the grunt work—like summarizing an hour-long meeting into actionable bullet points or privately answering 'What did I miss?' if you join late—is a massive stress reliever. When you combine all these centralized tools into a single platform, the pricing and overall ROI become undeniably strong because it effectively replaces the need to pay for three or four separate productivity apps. Review collected by and hosted on G2.com.

While I don't personally have to wrestle with software bugs, if I were using Zoom Workplace daily, my biggest frustration would be how cluttered it has become. The platform is suffering from "feature creep," and the once-simple UI/UX now feels bloated because it's aggressively pushing its own tools rather than focusing on seamless integrations with the Google or Microsoft suites that teams already use. This heavy, all-in-one approach drags down desktop performance, notoriously chewing through battery life and turning laptops into space heaters during long calls. Because the interface is constantly shifting to accommodate these updates, onboarding new staff has become surprisingly complicated, and trying to get real human support when things break often means navigating a frustrating maze of automated bots. Even the heavily marketed AI / Intelligence tools have their drawbacks, as the AI summaries can sometimes miss the nuance of a conversation or hallucinate details, forcing you to double-check its work. Ultimately, this all negatively impacts the pricing and ROI—it's hard to justify paying a premium for a massive, bulky suite of forced features when you really just wanted a fast, reliable video conferencing app. Review collected by and hosted on G2.com.

It’s simple & functional it’s very user friendly allowing anyone to utilize it we recently started using the AI features to capture notes & its been a game changer for our organization Review collected by and hosted on G2.com.

When connecting via mobile the connectivity isnt always the best of course when connecting to wifi it improves but when on the go one is not always able to connect to a network Review collected by and hosted on G2.com.

I like Zoom Workplace for its ease of access and the ability to integrate with tools like Outlook and Slack. The AI companion and transcripts are extremely useful, especially for generating meeting summaries that serve as minutes. I appreciate the interface and look of Zoom as well. Integration with Slack helps me by giving reminders of meetings throughout the day, and with Outlook, it's simple to add a Zoom link to meetings, making collaboration easy. The AI companion is particularly helpful for remembering discussions and articulating action items. It was also very easy to set up initially, just a matter of installing and logging in through enterprise SSO. Review collected by and hosted on G2.com.

I feel like it can get somewhat tricky to access the transcripts and recordings sometimes, you need to navigate through a lot of pages to get to it. It would be useful if the transcripts and recordings had a shortcut of sorts, to be able to use easily. It would also be useful to integrate something like Claude or ChatGPT, so that it can listen to the conversation in real time and you can ask prompts to them. AI companion somewhat does this already, but it would be helpful to be able to use Claude also. Review collected by and hosted on G2.com.

The ability to bring communication, collaboration, and productivity into a single platform. I have been using it for more than 5 years now. Apart from meetings, features like chat, white boarding, and the post meeting summary work like a charm. user friendly UI, ease of access and the accessablity are added advantages. Review collected by and hosted on G2.com.

i am yet to learn on how to room the break rooms. Sometimes, too many icons on the screen make me feel sick. The always-on-top icon bar sometime feels redundant during the calls. Chats seem to disapper once the call is over. Sync with my google calendar sometimes feel broken. Review collected by and hosted on G2.com.

Integrating the Zoom AI Companion for automated meeting summaries and action-item extraction has noticeably streamlined our post-meeting workflow. Rather than assigning one attendee to manual note-taking during project updates. On top of that, the screensharing clarity and simultaneous multiscreen sharing make it easy for our team to compare structural documents and layouts side by side, without lag. Review collected by and hosted on G2.com.

When managing exceptionally large groups or cross-company meetings, the host and co-host permission settings can feel a bit rigid. If a primary host drops off due to any local netwrk issue, the reassignment of host privileges can occasionally disrupt rooms or muted mic configurations, requiring a manual reset of the session parameters. Review collected by and hosted on G2.com.

I like how easy it is to schedule meetings, join calls, and collaborate with my team from anywhere. The video and audio quality feel reliable, screen sharing runs smoothly, and features like chat, whiteboard, and AI meeting summaries help improve productivity. G2 users also frequently praise its ease of use and call quality, which matches my experience. Review collected by and hosted on G2.com.

The only thing I dislike about Zoom Workplace is the free video conference duration limit, which is around 45 minutes. I think it should be at least 1 hour. Review collected by and hosted on G2.com.

My favorite videochat technology from my laptop -- I like the call smoothness, background noise reduction, and transcript / summaries Review collected by and hosted on G2.com.

It is more difficult to take calls by phone with Zoom app. Just today the call I was on had difficult hearing me and switching off of Car Speaker bluetooth to direct phone speaker / microphone (not to mention battery burn during calls). Review collected by and hosted on G2.com.

It is a great enviroment to work and generate meetings, all the tools that are incuded into the workplace are very useful, from generate meetings, addto the calendar and the option to generate notes duriing the meetings Review collected by and hosted on G2.com.

Unfortunately there is no much people in my organization using it, because using another enviroment or application for meetings. I like the tools however the AI is kind of simple. I am using the basic version of AI companion and needs better performance Review collected by and hosted on G2.com.

I use Zoom Workplace for internal work calls and for video calls with customers and prospects. I appreciate the seamless and smooth audio and video calls it provides, along with useful AI features like call transcriptions. I really like the chat and screen share features, which let me add commentary or highlight key details in presentations. Sharing my screen is easy and allows me to point out important functionalities to my audience. Zoom was very easy to set up, as I only needed to load my name and picture. Review collected by and hosted on G2.com.

I think that some of my prospects who are heavy Teams users have too hard of a time connecting to audio. I also wish that there were more subtle background images that could be used. Review collected by and hosted on G2.com.

I use Zoom Workplace to meet with customers and facilitate online workshops. I find it to be the most commonly used meeting platform, which allows me to seamlessly meet with others using its intuitive UI that doesn't require much explaining. I like many features such as the Zoom breakout rooms, whiteboard, auto-generated captions, and the AI assistant. The breakout rooms are particularly helpful as they allow a smaller subset of the group to have focused discussions that would otherwise take longer in a larger group. The AI assistant is also valuable because it sends me a summary of the meeting after it's done. Additionally, the initial setup of Zoom Workplace was very simple. Review collected by and hosted on G2.com.

The transitions, whether they be from one Zoom meeting to another, or from the main room to a breakout room, would be good to improve. There is often a large lag that causes delays or you have to leave the meeting and come back again to get it working right. Review collected by and hosted on G2.com.