Zoom My Notes Reviews & Product Details

Honestly the feature set is hard to beat. You get whiteboards, private messaging between participants, multiple screen sharing options and you can even draw or highlight over the shared screen all in one place. It works really well for large meetings and the waiting room makes things feel a lot more controlled and secure. Video quality stays good even when the internet isn't great which matters more than people realise. The layout doesn't feel cluttered either and you still get a clear view of everyone. The AI meeting summaries are genuinely useful and not just a gimmick. Integrations with Slack, Salesforce and others work without any hassle. Setup took almost no time and you can even join as a guest without logging in which guests really appreciate.The free plan cuts off group meetings after 40 minutes which gets annoying fast.We can use it for pretty much everything from internal catchups to client calls. The meeting summaries alone have saved a lot of back and forth on notes and follow ups. It just works which is really all you want from a tool like this. Review collected by and hosted on G2.com.

Some features you'd expect to just have are locked behind the paid plans Review collected by and hosted on G2.com.

I use Zoom Workplace regularly for work alongside Microsoft Teams and overall it’s been a really good experience. I use both the browser and desktop app and both work pretty smoothly. Mostly I use it for joining calls, scheduling meetings and collaborating with my team spread across different timezones. One feature I genuinely like is Zoom Rooms. It feels pretty useful for conference rooms and hybrid meetings, especially when teams are working from different locations. I also like that it’s not just for meetings; features like Tasks and Whiteboard make collaboration easier and help keep things organized. Review collected by and hosted on G2.com.

Sometimes if the participants are in large number the app and audio lags. None, apart from this. Review collected by and hosted on G2.com.

What I like best is how it brings everything into one place. The video and audio quality are consistently reliable, but the real standout for me is the AI Companion. It’s incredibly helpful for generating quick meeting summaries and action items, which saves me a ton of time on follow-ups and keeps the whole team on the same page. Review collected by and hosted on G2.com.

To be honest, I don't really have any major complaints or dislikes. The platform has been very reliable and consistently meets all my daily work needs without any issues. Review collected by and hosted on G2.com.

What stands out most about Zoom Workplace is how seamlessly it brings everything together video meetings, chat, calendar, and file sharing into a single platform, so we’re not constantly juggling separate apps. Call quality has been consistently reliable for us, even with larger groups, and tools like breakout rooms, screen sharing, and AI-generated meeting summaries make collaboration feel much smoother. It’s also straightforward to onboard new team members because the interface is intuitive and doesn’t take much training to get comfortable with. Overall, Zoom Workplace has become a central part of how our team communicates day to day. Review collected by and hosted on G2.com.

The biggest drawback I’ve run into is that some of the more advanced features such as certain AI tools and expanded cloud-recording storage are locked behind higher-tier plans. As a team grows, those upgrades can start to add up. I’ve also occasionally noticed minor lag or audio sync issues on calls with a large number of participants, although it doesn’t happen often. On top of that, the platform includes so many features that it can feel a bit overwhelming at first, especially for people who only need the core video-conferencing functionality. Review collected by and hosted on G2.com.

The best part about Zoom Workplace is the gradual addition happening over time with their UI/UX, especially the pop-up for search, integrations, workflows, the hub, clips, notes, scheduler, tasks, and of course the Docs option along with calendar, contacts, phone options! I can keep going! It opens as soon as you turn on your laptop with quick in performance, and AI that helps you take notes, transcripts from meetings, the easy support to send any technical feedback or concern, for the best options you get, its no doubt it's worth the pricing and with no doubt you get the quality of features. Review collected by and hosted on G2.com.

I don't think of any downsides here, it syncs with you phone and allows you to control with both your laptop and phone, nope! I don't see any downsides. Review collected by and hosted on G2.com.

What I love most is having everything—meetings, team chats, and shared docs—in one single app. Its integration with common work tools makes collaboration smoother, without constant app-switching. Performance is generally stable with good call quality, and the price feels reasonable for the value it delivers. Onboarding is quick, support is reliable, and the built-in AI features like meeting summaries actually make work easier. The interface is incredibly intuitive, so I never have to waste time troubleshooting for myself or others. Review collected by and hosted on G2.com.

With so many new integrations and AI tools being added, the integration can occasionally feel a bit crowded. I'd love to see more customization options to hide features I don't use daily, just keep the performance and layout feeling a bit more minimal and focused. Review collected by and hosted on G2.com.

What I like most about it is how easy it is to share my screen; it’s as simple as clicking a button. Another feature I like is the live, on-display reactions—other video conference software doesn’t really offer this kind of feature.

Connecting to other services is seemless as well.

The performance of the video calls is also flawless I have never had any issue.

I think that pricing is also reasonable for Zoom Workplace, although, I would like to see more offers for longer plans.

Their customer service team is exceptional, when I have had issues with not finding a feature or guidance on how to use the software they have been my best source of support.

I also love how the AI transcription tool has been implemented in the calls. Review collected by and hosted on G2.com.

I would say that the downside of Zoom is that you cannot organize people's camera feeds the way you can with Microsoft Teams. I wish there were better viewing options of the participants. Review collected by and hosted on G2.com.

What I like best about Zoom Workplace is that it keeps everything in one place such as meetings, chat, calendar, whiteboards, and collaboration tools, so work feels more organized. The integrations with tools like Microsoft 365 make it easy to fit into existing workflows. Performance is strong, with reliable video calls and smooth screen sharing. Pricing feels reasonable because it combines multiple tools in one platform, which improves ROI. The AI features, like meeting summaries and task follow-ups, are especially helpful for saving time and staying productive.But it's also difficult to onboard new users as it contains almost every essential and needy tool makes it hard to use for a beginner. Review collected by and hosted on G2.com.

What I dislike most about Zoom Workplace is that it can feel crowded with too many features packed into one platform, which sometimes makes it difficult to use for beginners. For users who only need meetings or chat, the extra tools could be unnecessary according to them. Review collected by and hosted on G2.com.

The built-in AI companion is a lifesaver, providing instant meeting summaries and action items so you don't have to scramble with manual notes. Consolidates everything into one interface, keeping you from constantly flipping between apps. Even as platform grows more complex, it maintains its signature video stability and "it just works" performance across different devices and networks. Digital whiteboard is a standout for hybrid teams, offering a persistent, infinite canvas that makes remote brainstorming feel genuinely collaborative Review collected by and hosted on G2.com.

As Zoom has expanded into a full "workplace" hub, interface has become cluttered with icons and pop-ups for features many users don't want, making once-simple app feel heavy and overwhelming. Strict 4-minute limit on free group meetings remains a makor frustration. Consolidating chat, email, phone into one app can to constant barrage of alerts. Review collected by and hosted on G2.com.

The biggest win for me while using Zoom is having everything under one window with meetings, team chat, phone calls and AI-generated meeting notes all on one platform. Because of this feature alone, I have significantly cut down on bouncing back and forth between all of the various applications to get my day-to-day tasks done.

The AI companion feature has been the most impressive part of this platform for me. It gives meeting summaries automatically, provides highlights of action items from meetings, and goes a long way in helping me find things I would have normally missed while multitasking.

The integration of my Outlook and Google calendars is seamless, and integrating other tools like Asana or Jira is very simple.

Overall performance has been very consistent, audio and video quality have been outstanding and I cannot recall having a meeting drop or freeze recently. The interface is clean and easy to use.

In regard to pricing, Zoom is not the cheapest application; however, the return on investment more than offsets the cost of consolidating multiple subscriptions. The free tier is competitively priced for smaller teams.

Support can sometimes be slow to connect to, with the need of immediate human intervention at times, which can be improved. Review collected by and hosted on G2.com.

I don't like how fast the costs accumulate. The base price looks reasonable until you look into how the extras like more cloud storage, whiteboard, and webinars have to be purchased as well. The AI Companion is nice but has limitations of 30 queries per day. Review collected by and hosted on G2.com.