ZoneBilling Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automation in ZoneBilling, making subscription management seamless and saving time on insights and payments. (15 mentions)

Users find ZoneBilling highly beneficial due to its ease of use, enabling quick adoption by finance professionals. (15 mentions)

Users value the time-saving automation of ZoneBilling, enhancing budgeting and billing accuracy while reducing manual tasks. (13 mentions)

Users value the seamless integration of ZoneBilling with ERP systems, enhancing order management and real-time data syncing. (11 mentions)

Users commend the responsive customer support of ZoneBilling, ensuring timely fixes and reliable assistance for their needs. (9 mentions)

Users express frustration with billing issues due to slow responses and the need for assistance for changes. (4 mentions)

Users find limited customization options frustrating, requiring extensive development work for personalized features and reporting. (4 mentions)

Users face access limitations with ZoneBilling, hindering its effectiveness as a robust consumption rating tool. (3 mentions)

Users find ZoneBilling's complex features challenging at first, requiring a steep learning curve and multiple steps for setup. (3 mentions)

Users face challenges with update issues, often relying on unresponsive support and struggling with integration upgrades. (3 mentions)

5 Pros or Advantages of ZoneBilling

1. Automation

Users value the automation in ZoneBilling, making subscription management seamless and saving time on insights and payments.

See 15 mentions

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DK

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Makes billing and compliance simple"

What do you like about ZoneBilling?

I find zonebilling really easy to work. It takes away a lot of the manual effort thanks to its automation, and it scales nicely as the business grows.

2. Ease of Use

Users find ZoneBilling highly beneficial due to its ease of use, enabling quick adoption by finance professionals.

See 15 mentions

See Related User Reviews

DK

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

CC

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

3. Time-saving

Users value the time-saving automation of ZoneBilling, enhancing budgeting and billing accuracy while reducing manual tasks.

See 13 mentions

See Related User Reviews

DK

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

JB

Jessica B.

Enterprise (> 1000 emp.)

5.0/5

"Excellent billing application"

What do you like about ZoneBilling?

ZoneBilling provides efficient budgeting tools for projects and tasks with accurate expenditure. It has saved costs and errors omitted during initial

4. Integrations

Users value the seamless integration of ZoneBilling with ERP systems, enhancing order management and real-time data syncing.

See 11 mentions

See Related User Reviews

CC

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

JB

Jeniffer B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Affordable, and Seamless Payment Solution"

What do you like about ZoneBilling?

ZoneBilling has been optimized to accept payments from most of our businesses. It is efficient and can be easily adopted by new business enterprises

5. Customer Support

Users commend the responsive customer support of ZoneBilling, ensuring timely fixes and reliable assistance for their needs.

See 9 mentions

See Related User Reviews

CC

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

JB

Jeniffer B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Affordable, and Seamless Payment Solution"

What do you like about ZoneBilling?

ZoneBilling has been optimized to accept payments from most of our businesses. It is efficient and can be easily adopted by new business enterprises

5 Cons or Disadvantages of ZoneBilling

1. Billing Issues

Users express frustration with billing issues due to slow responses and the need for assistance for changes.

See 4 mentions

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MS

Manish S.

Mid-Market (51-1000 emp.)

4.5/5

"Zonebilling looks it could be really helpful."

What do you dislike about ZoneBilling?

Onedownside of zonebilling is that you can not make changes yourself you have to contact their team for any updates or additions, the problem is they

RK

Ravi K.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent subscription zonebilling platform"

What do you dislike about ZoneBilling?

I don't have any complaints but sometimes it's frustrating figuring out how to send things to ZoneBilling.

2. Limited Customization

Users find limited customization options frustrating, requiring extensive development work for personalized features and reporting.

See 4 mentions

See Related User Reviews

DK

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you dislike about ZoneBilling?

Sometimes the reporting feels a bit basic and I want more filters. A few of the email templates need more personalization options.

VT

Vinita T.

Mid-Market (51-1000 emp.)

4.5/5

"Expand zonebilling recognition."

What do you dislike about ZoneBilling?

There is no reason to dislike zonebilling, however I would like to propose that we improve the automation features of zonebilling and provide addition

3. Access Limitations

Users face access limitations with ZoneBilling, hindering its effectiveness as a robust consumption rating tool.

See 3 mentions

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RN

Richard N.

Mid-Market (51-1000 emp.)

4.0/5

"A great end to end subscription billing platform"

What do you dislike about ZoneBilling?

The limitations of Netsuite in processing large amounts of data simultaneously restricts ZoneBilling's functionality as a consumption rating tool for

AP

Ashwani P.

Mid-Market (51-1000 emp.)

5.0/5

"Ny experience on ZoneBilling"

What do you dislike about ZoneBilling?

Interface can be improved but there are a few things to dislike.

4. Complex Features

Users find ZoneBilling's complex features challenging at first, requiring a steep learning curve and multiple steps for setup.

See 3 mentions

See Related User Reviews

U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Makes billing and compliance simple"

What do you dislike about ZoneBilling?

Zonebilling works fine once you get the hang of it, but in the beginning it feels a bit complicated. Setting things up or making changes takes more st

MP

moiz p.

Mid-Market (51-1000 emp.)

4.5/5

"Already use in zonebilling"

What do you dislike about ZoneBilling?

Zonebilling can sometimes be unclear, and using different methods for the same tasks can lead to inconsistent or unwanted results.

5. Update Issues

Users face challenges with update issues, often relying on unresponsive support and struggling with integration upgrades.

See 3 mentions

See Related User Reviews

DP

Divya P.

Small-Business (50 or fewer emp.)

4.5/5

"Improve recognition of ZoneBilling"

What do you dislike about ZoneBilling?

I struggled a lot to build reports using data from different sources.

MS

Manish S.

Mid-Market (51-1000 emp.)

4.5/5

"Zonebilling looks it could be really helpful."

What do you dislike about ZoneBilling?

Onedownside of zonebilling is that you can not make changes yourself you have to contact their team for any updates or additions, the problem is they

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EC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/13/2023

"Zone integration for automated billing and revenue recognition"

4/5

What do you like best about ZoneBilling?

Our integration of Zone billing allowed for automatic ASC 606 revenue recognition with hours of manual, Excel calculations. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

Any legal transformations or restructures require layers of mapping updates. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/26/2022

"Zone Advanced billing review"

5/5

What do you like best about ZoneBilling?

It is handling entirely billing problem. It is easy to use and understand. It can easy connect with netsuite. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

This should available for all erp systems. So we can integrate with multiple erps for automation. Review collected by and hosted on G2.com.

PM

Paul M.

Head of Corporate Finance

Mid-Market (51-1000 emp.)

9/2/2021

"Good product but underwhelming consulting team"

0/5

What do you like best about ZoneBilling?

ZAB sits entirely inside of Netsuite and is currently the most flexible subscriptions and pricing solution Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

The implementation of the tool has been a nightmare. The ZAB team doesn't really care if the project goes live or not, as long as they continue to bill per hour. I've been highly disappointed by the involvement of the ZAB team as a whole. The project has been delayed several times already and they just don't care. Even the COO seems in over his head, and involving him didn't change anything. I would recommend anyone thinking about ZAB to either find another integrator or to think twice about going with their implementation team as there's a high chance that the project won't go well. Alternatively, be prepared to implement the tool on your own. Review collected by and hosted on G2.com.

ET

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

5/14/2021

"Zone Advanced Billing addressed our Company's complex billing issues!!!"

4.5/5

What do you like best about ZoneBilling?

Zone Advanced Billing(ZAB) allows our company to handle our complex billing scenarios by allowing the system to have several different billing variables factored into the rating process. ZAB will enable us to bring in variable usage, Non-Recurring, and Recurring Subscription services together in one rating process to create our monthly billings. The best part of ZAB is that it ties directly into the Native NetSuite Sale Order/Invoicing and revenue recognition. NO integration required!!! Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

Overall a great product. No real dislikes. The Zone team is continuing to enhance with new features and functions. Giving us even more flexibility to streamline our Quote to Cash Process Review collected by and hosted on G2.com.

Recommendations to others considering ZoneBilling:

It is a great billing solution. If you have NetSuite and have complex billing. This is the way to go!!! Review collected by and hosted on G2.com.

What problems is ZoneBilling solving and how is that benefiting you?

We had a complex homegrown billing system. Our customers had many issues with the accuracy and level of detail required by our customers. We also had to import all invoices into Netsuite manually to make our Sales/Revenue and A/R Processing correctly. The Monthly close process used to take 17 business days. With ZONE advanced billing, all ZAB invoices are out the door by day 2 with no accuracy issues. Review collected by and hosted on G2.com.