ZoneBilling Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the automation in ZoneBilling, making subscription management seamless and saving time on insights and payments. (15 mentions)

Users find ZoneBilling highly beneficial due to its ease of use, enabling quick adoption by finance professionals. (15 mentions)

Users value the time-saving automation of ZoneBilling, enhancing budgeting and billing accuracy while reducing manual tasks. (13 mentions)

Users value the seamless integration of ZoneBilling with ERP systems, enhancing order management and real-time data syncing. (11 mentions)

Users commend the responsive customer support of ZoneBilling, ensuring timely fixes and reliable assistance for their needs. (9 mentions)

Users express frustration with billing issues due to slow responses and the need for assistance for changes. (4 mentions)

Users find limited customization options frustrating, requiring extensive development work for personalized features and reporting. (4 mentions)

Users face access limitations with ZoneBilling, hindering its effectiveness as a robust consumption rating tool. (3 mentions)

Users find ZoneBilling's complex features challenging at first, requiring a steep learning curve and multiple steps for setup. (3 mentions)

Users face challenges with update issues, often relying on unresponsive support and struggling with integration upgrades. (3 mentions)

5 Pros or Advantages of ZoneBilling

1. Automation

Users value the automation in ZoneBilling, making subscription management seamless and saving time on insights and payments.

See 15 mentions

See Related User Reviews

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Makes billing and compliance simple"

What do you like about ZoneBilling?

I find zonebilling really easy to work. It takes away a lot of the manual effort thanks to its automation, and it scales nicely as the business grows.

2. Ease of Use

Users find ZoneBilling highly beneficial due to its ease of use, enabling quick adoption by finance professionals.

See 15 mentions

See Related User Reviews

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

3. Time-saving

Users value the time-saving automation of ZoneBilling, enhancing budgeting and billing accuracy while reducing manual tasks.

See 13 mentions

See Related User Reviews

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you like about ZoneBilling?

I like how simple zonebilling makes invoicing and tracking payments. I log in and I can see all unpaid and paid bills clearly. Creating a new invoice

Jessica B.

Enterprise (> 1000 emp.)

5.0/5

"Excellent billing application"

What do you like about ZoneBilling?

ZoneBilling provides efficient budgeting tools for projects and tasks with accurate expenditure. It has saved costs and errors omitted during initial

4. Integrations

Users value the seamless integration of ZoneBilling with ERP systems, enhancing order management and real-time data syncing.

See 11 mentions

See Related User Reviews

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

Jeniffer B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Affordable, and Seamless Payment Solution"

What do you like about ZoneBilling?

ZoneBilling has been optimized to accept payments from most of our businesses. It is efficient and can be easily adopted by new business enterprises

5. Customer Support

Users commend the responsive customer support of ZoneBilling, ensuring timely fixes and reliable assistance for their needs.

See 9 mentions

See Related User Reviews

Catherine C.

Enterprise (> 1000 emp.)

5.0/5

"Easy-to-Implement Revenue Management with Insightful Support"

What do you like about ZoneBilling?

Working with ZoneBilling to leverage customer bills and create central revenue management system has been great achievement in the enterprise. It is e

Jeniffer B.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Affordable, and Seamless Payment Solution"

What do you like about ZoneBilling?

ZoneBilling has been optimized to accept payments from most of our businesses. It is efficient and can be easily adopted by new business enterprises

5 Cons or Disadvantages of ZoneBilling

1. Billing Issues

Users express frustration with billing issues due to slow responses and the need for assistance for changes.

See 4 mentions

See Related User Reviews

Manish S.

Mid-Market (51-1000 emp.)

4.5/5

"Zonebilling looks it could be really helpful."

What do you dislike about ZoneBilling?

Onedownside of zonebilling is that you can not make changes yourself you have to contact their team for any updates or additions, the problem is they

Ravi K.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent subscription zonebilling platform"

What do you dislike about ZoneBilling?

I don't have any complaints but sometimes it's frustrating figuring out how to send things to ZoneBilling.

2. Limited Customization

Users find limited customization options frustrating, requiring extensive development work for personalized features and reporting.

See 4 mentions

See Related User Reviews

Daniel K.

Mid-Market (51-1000 emp.)

4.5/5

"Smooth billing that makes my days easier!"

What do you dislike about ZoneBilling?

Sometimes the reporting feels a bit basic and I want more filters. A few of the email templates need more personalization options.

Vinita T.

Mid-Market (51-1000 emp.)

4.5/5

"Expand zonebilling recognition."

What do you dislike about ZoneBilling?

There is no reason to dislike zonebilling, however I would like to propose that we improve the automation features of zonebilling and provide addition

3. Access Limitations

Users face access limitations with ZoneBilling, hindering its effectiveness as a robust consumption rating tool.

See 3 mentions

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Richard N.

Mid-Market (51-1000 emp.)

4.0/5

"A great end to end subscription billing platform"

What do you dislike about ZoneBilling?

The limitations of Netsuite in processing large amounts of data simultaneously restricts ZoneBilling's functionality as a consumption rating tool for

Ashwani P.

Mid-Market (51-1000 emp.)

5.0/5

"Ny experience on ZoneBilling"

What do you dislike about ZoneBilling?

Interface can be improved but there are a few things to dislike.

4. Complex Features

Users find ZoneBilling's complex features challenging at first, requiring a steep learning curve and multiple steps for setup.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Makes billing and compliance simple"

What do you dislike about ZoneBilling?

Zonebilling works fine once you get the hang of it, but in the beginning it feels a bit complicated. Setting things up or making changes takes more st

moiz p.

Mid-Market (51-1000 emp.)

4.5/5

"Already use in zonebilling"

What do you dislike about ZoneBilling?

Zonebilling can sometimes be unclear, and using different methods for the same tasks can lead to inconsistent or unwanted results.

5. Update Issues

Users face challenges with update issues, often relying on unresponsive support and struggling with integration upgrades.

See 3 mentions

See Related User Reviews

Divya P.

Small-Business (50 or fewer emp.)

4.5/5

"Improve recognition of ZoneBilling"

What do you dislike about ZoneBilling?

I struggled a lot to build reports using data from different sources.

Manish S.

Mid-Market (51-1000 emp.)

4.5/5

"Zonebilling looks it could be really helpful."

What do you dislike about ZoneBilling?

Onedownside of zonebilling is that you can not make changes yourself you have to contact their team for any updates or additions, the problem is they

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Lindsay P.

Customer Account Manager

Mid-Market (51-1000 emp.)

12/9/2024

"ZoneBilling Revenue is the Best"

5/5

What do you like best about ZoneBilling?

It's a highly useful CRM feature not commonly found in others, which is why it's popular among mid-to-large sized companies. As a customer success manager, I use it daily to manage my accounts and keep the renewal pipeline updated. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

We often encounter issues where the final order forms fail to load after working on quotes. Review collected by and hosted on G2.com.

Nicholas O.

Audit Platform Coordinator

Mid-Market (51-1000 emp.)

11/27/2024

"Review For ZoneBilling"

4.5/5

What do you like best about ZoneBilling?

The simple design with no extra shapes, buttons, colors, or pop-ups. The convenience of using the browser's back button to return to the previous page without losing what you are currently viewing. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

The issue lies in automating the process of exporting invoices to ERPs like Nav. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/29/2024

"Solid software and an excellent partner"

5/5

What do you like best about ZoneBilling?

We chose Zone Advanced Billing to support expansion and rapid scale of our business and have been a happy customer for several years. In addition to reliable technology that works on a platform we know (Netsuite), Zone has been a reliable consulting and advisory partner.

Their capabilities allowed us to get more out of our ERP to focus on our business growth and streamline our operations - all without migrating our back office systems.

Our technical team also found their APIs intuitive and easy to work with. ZAB has become a cornerstone of our internal billing ecosystem. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

Zone has many different component offerings and it can initially be confusing which best fit our use-case. The Zone team was excellent at helping us identify these and come up with a plan of action. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/30/2024

"Handles all our billing scenarios"

4.5/5

What do you like best about ZoneBilling?

We chose Zone because it could handle our complex billing scenarios with minimal customization. We have subscriptions, usage-based, a variety of discounting and pricing options, self service contract changes, minimums, prepaid usage, and more. Integrates seamlessly with Salesforce via Workato, Netsuite ARM and Avalara. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

Required spending for additional SuiteCloud lanes for script processing to get script run times down to an acceptable level. Review collected by and hosted on G2.com.

Response from Haley Ashe of ZoneBilling

edit

Hi there!

Thank you so much for taking the time to share your experience with ZoneBilling! We’re thrilled to hear that our solution has been able to help you handle your complex billing scenarios with ease—especially when it comes to managing subscriptions, usage-based billing, self-service contract changes, and more. We designed ZoneBilling with flexibility in mind, and it’s great to know it’s helping to streamline your operations!

Regarding your note on the additional costs for SuiteCloud lanes, we truly appreciate your candid feedback. We’re always looking for ways to improve our solutions and deliver the best value to our customers. Your input has been shared with the appropriate team, and we’ll certainly take it into consideration as we continue enhancing ZoneBilling.

Thanks again for your thoughtful review and for trusting us with your billing needs. We look forward to continuing to support your business!

Nameetha A.

Enterprise (> 1000 emp.)

3/27/2024

"Value to money"

5/5

What do you like best about ZoneBilling?

This is very friendly and fast processing ERP. Uploads and capturing for invoices are easy. It is an automated ERP with all-in-one features. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

Nothing is disliked. I love this software as it makes my production help very easily. Review collected by and hosted on G2.com.

Denise N.

Mid-Market (51-1000 emp.)

3/12/2024

"ZoneBilling"

4.5/5

What do you like best about ZoneBilling?

It is allowing us to automate our subscription invoicing by leveraging their usage functionality. NS functionality does not come close to what we need and their software enables this. Customer support has been helpful and responsive. We used a 3rd party to implement. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

It does not play well with NS's ARM. There was a bug that was unable to be resolved with Netsuite. To work around this we are moving away from NS ARM for multiple reasons. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/14/2024

"Enhanced Billing Functionality"

4.5/5

What do you like best about ZoneBilling?

Zone Advance Billing provides the functionality needed for countless billing structures. The software works seamlessly within the walls of NetSuite and provides a scaleable and effective tool for our SAAS business. The subscription and charge schedule reporting is especially helpful and can be tailored for your business. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

I would need an expert's help to implement and use new features. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/4/2024

"Zone Advanced Billing"

5/5

What do you like best about ZoneBilling?

Zone Advanced Billing has helped us remove about 10 business days from our processing time on monthly subscription invoices. The support team is also very courteous and takes time to understand and troubleshoot anything that arises. Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

There are so many features available, you'll likely be able to make an agreeable concession if something is not already exactly how you'd prefer it to be. Review collected by and hosted on G2.com.

Yash S.

Technical Recruiter

Information Technology and Services

Mid-Market (51-1000 emp.)

3/26/2024

"Easiest tool for order to cash"

4.5/5

What do you like best about ZoneBilling?

Zone billing has helped a lot for cash to revenue Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

The user interface can be worked on for making it easy to use Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/1/2023

"Consolidated usage and subscription billing with seamless NetSuite integration"

4.5/5

What do you like best about ZoneBilling?

Zone Billing (fka ZAB) allows for a single tool to manage complicated billing schedules, including a mix of both subscription and usage based billing. Best of all, the integration with NetSuite is seamless, which was critical for our team given our investment and reliance upon NetSuite. ZoneBilling + NetSuite is a winning combination for our billing team! Review collected by and hosted on G2.com.

What do you dislike about ZoneBilling?

NetSuite updates can potentially require ZoneBilling updates, as well. Review collected by and hosted on G2.com.