With Zone, we can trust that our customer contract data is accurate and complete. It has enabled us to fully automate our billing for all standard deals, freeing up more time for my AR team to dedicate to other areas of the order to cash process. Review collected by and hosted on G2.com.

I wish you could customize the "Subscription Selection" page where you can see all upcoming charges in the billing backlog. This would enable my team to get a better understanding of the categorization of our backlog; however, this is easily solved as we are able to achieve this same result from a custom saved search. Review collected by and hosted on G2.com.

The ability to manage subscriptions seamlessly as part of the order to cash process. Zone also sits nicely within Netsuite and so feels part of the ERP from a user perspective. Review collected by and hosted on G2.com.

The limitations of Netsuite in processing large amounts of data simultaneously restricts ZoneBilling's functionality as a consumption rating tool for our business. Review collected by and hosted on G2.com.

Flexibiity! We have thrown multiple complex scenarios for our billing and it has accomplished them all. We have multiple models and as we adjust the scenarioes for each, our implenter is able to quickly update the platform. Review collected by and hosted on G2.com.

Complexity: this a double edged sword. While it required an implementer and tons of documentation, if it asn't this way we wouldn't be happy. The upside is we have found an amazing implementer in Reed Consultant who has made it easy for us. Zone has provided detailed tutorials that allow us to self serve on many of the day-to-day things we need accomplished. Review collected by and hosted on G2.com.

ZoneBilling support team is super helpful, knows their stuff, and really puts in the effort to figure things out and solve any issues. Review collected by and hosted on G2.com.

Some features are pretty advanced, and the documentation is hard to follow. Review collected by and hosted on G2.com.

I love how user friendly zone billing is the interface is simple and integrates seamlessly with our current systems. Everything is centralized, which really saves time and helps avoid mistakes. Review collected by and hosted on G2.com.

The best part is having all billing functions in one place. The dashboard is easy to navigate, making it simple to handle invoices and payment, Customer support is always instant to help out , which really boosts overall efficiency. Review collected by and hosted on G2.com.

ZoneBilling is highly customizable and is seamless with NetSuite. It makes processing revenue for month end close quick and gives us the ability to systematically chase AR with customers. The Zone team also brainstorms with us to find solutions to more complicated pricing rules, which is really helpful when trying to figure out how to best add functionality to Zone as pricing evolves. While there is definitely a learning curve for this product and there are lots of nuances, once the team is comfortable in the system it is a very powerful tool. We have been happy with the product and the partnership with the broader Zone team. Review collected by and hosted on G2.com.

While ZoneBilling is highly customizable, it can take significant development work to add customizations that cannot be handled in-house. This takes a lot of time and resources to ensure pricing rules are added and functioning properly. Review collected by and hosted on G2.com.

The possibility to set parameters for subscriptions really granular, both regarding invoicing and rev rev. Review collected by and hosted on G2.com.

Quite a large step to overcome with initial setup. Review collected by and hosted on G2.com.

I find zonebilling very easy to use and it consistently provides everything I need, that's why I rely on it for customer follow-ups, especially when it comes to orders, refunds, and credits. Review collected by and hosted on G2.com.

Zonebilling can sometimes be unclear, and using different methods for the same tasks can lead to inconsistent or unwanted results. Review collected by and hosted on G2.com.

It's has a very clean and detailed UI . The features are great and all the expected features exist. Review collected by and hosted on G2.com.

People with small businesses may find a lot of features unnecessary. Review collected by and hosted on G2.com.

It's really easy to use. New finance professionals can quickly get the hang of it and start using it without much trouble. The reporting features are also great. Review collected by and hosted on G2.com.

Clients would really appreciate a more helpful and guided way of learning about the product. Review collected by and hosted on G2.com.