It is pretty straightforward to use, which is honestly what I liked most. Creating surveys feels quick - you can drag in question types, add logic,and get something usable without spending an hour figuring out the UI. The templates save time for common feedback forms, and integrations with the broader Zoho ecosystem are practical if you already use Zoho apps. I also liked response reporting being easy to understand without exporting everything immediately. Review collected by and hosted on G2.com.

The UI is simple, but deeper customization sometimes feels buried. If you want more polished branding, advanced survey logic or detailed analytics, it takes more clicking than expected.

Also, while reporting works fine, it can feel basic compared to dedicated research-heavy survey platforms. Some customization options feel slightly dated visually. Review collected by and hosted on G2.com.

I love this platform for its reliable and availability of all critically needed features for an efficient survey. I also love this platform for its numerous templates that is available which greatly assist in launching similar survey quickly and efficiently. Other than this, the platform have all necessary form creation tools whether that be custom form creation or AI form creation. I have seen the AI of this platform building complex questionnaire for the survey with just a simple prompt which is really commendable. The distribution of forms in this platform is also very efficient with capability of forms to be embedded in the website. The multi distribution channel of survey forms for this platform ensures a more rich data for a better result for decision making. The integration of this platform with the Zoho ecosystem makes this platform more robust and strong. For me, I like the performance of this platform and is reliable to be used for critical surveys. Despite its all many features this platform have a very user friendly interface. The onboarding process of this platform was also easy. The pricing of this platform is also moderate. Review collected by and hosted on G2.com.

I love most part of this platform but that there was more customization possible on this platform for designing templates. I also wish that the mobile platform is also as good as the web interface. Review collected by and hosted on G2.com.

I like Zoho Survey because it has a clean, simple interface that makes creating surveys easy. I can build forms quickly without getting confused or slowed down by the process. The reporting and response-tracking tools are also very helpful, since they make it easier for me to understand the results through clear, straightforward charts. Overall, these features save me time and help me stay more organized. The platform runs smoothly, and the initial setup was very easy, which made the whole experience even better. The price feels fair for what you get, and the integrations I use have been working fine. Review collected by and hosted on G2.com.

The design customization options could be improved more. Review collected by and hosted on G2.com.

What I like most about Zoho Survey is how easy it makes it to create and manage surveys. The interface feels clean and beginner-friendly, so I was able to set everything up quickly without much effort. It also includes helpful question types and basic customization options, which are more than enough for most everyday use cases. Overall, it’s been a reliable tool for collecting feedback in a simple, efficient way. Review collected by and hosted on G2.com.

One thing I didn’t like as much about Zoho Survey is that some of the more advanced customization options feel a bit limited compared to other tools. Also, at the beginning, it can take a little time to explore and understand all the features, especially if you’re new to survey tools. It’s not a major issue, but adding more flexibility and making the setup process more intuitive would improve the overall experience even further. Review collected by and hosted on G2.com.

What I like most is how fast I can go from an idea to a live survey. The drag-and-drop builder is genuinely intuitive, so I’m not wasting an hour trying to figure out how to add logic or set up branching. I also really appreciate the pre-built templates—they don’t look “cheap,” and they save me from having to design everything from scratch, especially when I’m in a rush. Review collected by and hosted on G2.com.

The only real downside for me is the template design. The templates are functional and professional, but some of the themes feel a bit “old school” compared to newer, more minimalist tools. Because of that, it takes a little extra effort using the custom CSS or branding settings to make the survey look truly modern and fully on-brand for our company. Review collected by and hosted on G2.com.

What I like best is it is very easy to use, I can quickly create follow up forms after consultation. Ease of implementation was simple, I started using it without much setup. I use it regularly to collect patient feedback and understand how they are following diet plans, so frequency of use is quite regular in my work.

I am a Dietician and Nutritionist and also manage a homeopathy clinic where I give diet and lifestyle guidance, including online consultation. Along with Zoho Survey is helping me in managing follow up and patient response in a better way.

One good thing is I can directly share the survey link with patients or clients through email or any medium, which saves time. Also in the summary section I can clearly see responses and analyse them, like where patients are improving and where they are facing difficulty, this helps me in giving better guidance.

Themes option is also useful, I can keep the form simple and clean so it looks more professional when shared. It also works well on mobile, so I can check responses anytime. Ease of integration is smooth, I can easily include it in my workflow. It helps me keep my patient follow up more organised and based on actual response. Review collected by and hosted on G2.com.

Sometimes while editing questions or changing order, it takes little extra clicks and feels slightly slow. Also in summary section, basic analysis is clear but for more detailed comparison I have to check things manually. It is not a big issue, but during busy work it takes little time. Apart from this, overall it works fine for my daily follow up and feedback use. Review collected by and hosted on G2.com.

Honestly, the biggest win for me is how effortlessly it integrates with our CRM. With previous tools, getting a client's survey answers to actually attach to their profile was always a clunky, manual process. With Zoho, that data flows exactly where it needs to go automatically, which saves us a ton of manual data entry.

Beyond that, the builder itself is incredibly intuitive. It’s mostly drag-and-drop, which means I can spin up a quick, simple poll in about five minutes. But when I need to build something heavier—like a complex customer satisfaction survey with branching paths and skip logic—all those advanced tools are right there and easy to figure out without needing a computer science degree.

I also have to shout out the real-time reporting. Being able to watch the charts and trends shift instantly as responses roll in, instead of having to manually export everything to a messy spreadsheet first, is a massive time-saver Review collected by and hosted on G2.com.

the biggest frustration is how limited the customization feels unless you're paying for their top-tier plans. While I can slap our logo on a form, the overall design and built-in themes feel a bit dated. Getting a survey to look truly modern and perfectly on-brand takes way more effort than it should, and it often still looks like a generic web form.

Also, while the quick real-time reporting is great for a high-level glance, it hits a wall if you want to do any deep-dive data analysis. The built-in charts and visual analytics are pretty basic. If I need to run complex cross-tabulations or get really granular with the insights, I almost always end up having to export the raw data to manipulate it elsewhere. Review collected by and hosted on G2.com.

I have been using Zoho Survey for around 3 years to collect customer feedback after service interactions and project deliveries. What I like the most is how easy it is to create and distribute surveys without technical expertise.

The survey builder is straightforward, and I was able to create questionnaires using different question types such as ratings, multiple-choice questions, and open-ended feedback fields. I also found the survey templates useful because they reduced the time needed to create surveys from scratch.

The reporting feature is easy to use. Instead of manually reviewing responses in spreadsheets, I can quickly see response trends and identify recurring concerns. Exporting survey data for further analysis is also simple when needed.

Another aspect I appreciate is the flexibility the platform provides when collecting feedback from different customer groups. Whether the survey is intended for service feedback, project evaluations, or general customer satisfaction, the platform adapts well to various use cases. This versatility has allowed us to maintain a consistent feedback process across different business activities. Review collected by and hosted on G2.com.

The platform is easy to use for basic surveys, but some advanced features such as conditional logic and report customization require a bit of learning. During the initial setup, I spent some time understanding how to configure more complex survey flows.

I would also like to see additional options for customization reports and visualizations directly within the platform. While the existing reports are useful, deeper customization would make analysis even more convenient.

While the platform meets most of our requirements, there are times when navigating between survey settings and reporting sections feels less intuitive, especially for new users. A more streamlined workflow and additional guidance for advanced configurations would reduce the learning curve and improve the overall user experience. Review collected by and hosted on G2.com.

Zoho Survey provides shared questions that are to the point and accurate. It feels like the research team puts real thought into preparing the questions, which makes the surveys clear and easy to use. Review collected by and hosted on G2.com.

So far, there’s nothing to dislike, and I hope it stays that way in the future as well. Review collected by and hosted on G2.com.

What I like most is how easy it is to create and distribute surveys. The interface is straightforward, and the reporting features make it simple to analyze responses, interpret the results clearly, and gather useful feedback. Review collected by and hosted on G2.com.

The main drawback is that some advanced features are only available on higher-tier plans. Overall, the platform works well for most survey needs, but for more complex projects I sometimes wish it offered additional customization and more robust reporting options. Review collected by and hosted on G2.com.